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Senior Technical Specialist

hace 2 meses

Barcelona, Barcelona, España Roche A tiempo completo
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our Regional Customer Support Center team at Roche. As a Senior Technical Specialist, you will play a crucial role in delivering exceptional technical support to our customers and stakeholders.

Key Responsibilities
  • Provide technical support and troubleshooting for complex IT software issues, including Navify solutions and Digital Infrastructure topics.
  • Design and conduct employee training sessions to ensure standardized concepts and documentation.
  • Transfer knowledge and information to colleagues and stakeholders, including the identification and distribution of important service and quality notifications.
  • Support on-site service activities, including troubleshooting and field support for complex issues.
  • Analyze and provide solutions to ensure customer experience and reduce product complaints/inquiries.
Requirements
  • Preanalytical and postanalytics systems knowledge.
  • Cobas Infinity applications expertise.
  • Navify products knowledge.
  • Infrastructure IT knowledge (fortigate, axeda, etc...).
  • Valuable other IT solutions and connectivity knowledge.
Working at Roche

At Roche, we value diversity, equity, and inclusion, and we are committed to creating a workplace that is inclusive and respectful of all individuals. We believe that our employees are our greatest asset, and we strive to provide a work environment that is supportive, collaborative, and challenging.

We are a global healthcare leader, and we are proud of our commitment to innovation, quality, and customer satisfaction. If you are a motivated and experienced Technical Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.