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We are seeking a highly skilled and experienced Account Manager to join our Hub Delivery team in Spain. As an Account Manager, you will be responsible for building and maintaining relationships with local stores and stakeholders, ensuring seamless delivery services to our customers.
Key Responsibilities- Develop and maintain strong relationships with Hub Delivery store owners and community leaders.
- Provide lifecycle management and operational support for on-boarded stores.
- Support the team in daily management of operations, including monitoring performance, leading meetings, and assigning job duties.
- Drive improvements by analyzing metrics and identifying root causes.
- Find practical solutions to complex problems without compromising quality or functionality.
- Utilize exceptional problem-solving and communication skills to influence business and technical audiences.
- Provide day-to-day support during the rollout of new systems and processes, gathering feedback and ensuring supervisors have necessary tools.
- Communicate daily metrics and manage escalations.
- Work closely with Operations and CO teams, ensuring regular communications.
- A degree in a relevant field.
- Relevant experience in logistics, data analysis, and MS Office suite.
- Advanced proficiency in written and verbal Spanish and English.
- Experience in communicating with stakeholders, meeting deadlines, and managing multiple priorities.
- Experience in building relationships and managing people.
- Experience in identifying problems and building scalable processes to fix them.
