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Technical Support Specialist

hace 2 meses

Sallent de Gállego, Huesca, España Awin A tiempo completo

About the Role

The Technical Support Consultant will be part of a dynamic team at Awin, working closely with publishers and advertisers to ensure high-quality customer service. This role involves providing technical support, testing, and administration to maintain smooth client accounts.

Key Responsibilities

  1. Resolve technical issues and escalate as necessary.
  2. Provide technical application support to internal colleagues, publishers, and advertisers.
  3. Administer a knowledge base for internal and external use.
  4. Test new developments and features.
  5. Act as an intermediary between Account Managers and Developers.
  6. Deliver high-level training to internal colleagues.

Requirements

  1. Experience in a customer service role.
  2. Problem-solving skills.
  3. Understanding of web languages such as HTML, ActionScript, and JavaScript.
  4. Knowledge of processes and procedures.
  5. Ability to meet attendance standards and establish effective working relationships.
  6. Knowledge of writing MySQL queries is highly desirable.

What We Offer

Awin prioritizes employee wellbeing and offers a flexible four-day workweek at full pay, remote working allowance, and a variety of paid special leaves. We also provide an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities.

About Awin

Awin is a leading open partner ecosystem, established in 2000. We value diversity and inclusion, and our network of affiliate partnerships is diverse and transparent. We welcome all backgrounds, identities, and experiences.