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Maintenance Manager

hace 2 meses

Barcelona, Barcelona, España Ukio A tiempo completo

About Ukio

We are a leading provider of fully furnished and artfully designed apartments for short-term stays. Our mission is to empower individuals to live where they want, when they want, by disrupting the traditional residential real estate market. We achieve this by removing the hassle around finding a rental, providing flexible and convenient living solutions, and giving choice and flexibility to our customers.

Backed by top Venture Capital firms, we are committed to further building out our team, establishing ourselves in our current markets, and expanding our reach into multiple new markets. We are a dynamic and growing company, and we are looking for talented individuals to join our team.

Our Culture

We value diversity, compassion, and honesty above all else in our team. We have a great mix of dedicated, collaborative, and results-driven people, and we are looking for more like-minded individuals to join our team. We believe in embracing the unknown, granting full autonomy to our team members, and fostering a culture of innovation and creativity. Our team is composed of individuals from diverse backgrounds, and we celebrate our differences and promote a culture of inclusivity and respect.

Role

The Maintenance City Manager is responsible for overseeing all aspects of property maintenance within their designated city, ensuring that all properties meet our high standards of quality, safety, and functionality. This role involves managing a team of maintenance personnel, coordinating with external contractors, and ensuring timely resolution of all maintenance issues. The Maintenance City Manager plays a critical role in maintaining customer satisfaction, optimizing maintenance operations, and managing costs effectively.

Responsibilities

Team Leadership & Management:
- Lead, manage, and mentor a team of maintenance personnel, including technicians and handymen, ensuring they have the necessary skills and tools to perform their duties effectively.
- Develop and implement training programs to enhance the skills and efficiency of the maintenance team.
- Coordinate daily maintenance activities, ensuring that all tasks are completed on time and to the highest standards.

Maintenance Operations:
- Renovation Support: Provide skilled handymen to Property Managers during the apartment transformation process, ensuring that all renovation tasks are completed to our standards and on schedule.
- Preventive Maintenance Initiation: Begin preventive maintenance activities during the renovation process to ensure that all systems are operational from the moment a property is ready for occupancy.
- Comprehensive Maintenance Planning: Develop and manage a comprehensive maintenance plan for all properties, including corrective maintenance, preventive maintenance, and condition-based maintenance (CBM).
- Maintenance App Management: Utilize a maintenance app to plan, schedule, and track all maintenance activities, ensuring real-time updates and efficient task management.
- Oversee the scheduling and execution of all maintenance tasks, including routine inspections, preventative maintenance, and emergency repairs.
- Manage the process for addressing maintenance tickets, ensuring timely and effective resolution of issues reported by customers or escalated from the Guest Experience (GX) team.
- Ensure that all properties are compliant with safety regulations and that any issues related to structural integrity, HVAC systems, plumbing, or electrical systems are promptly addressed.

Vendor and Contractor Management:
- Build and maintain relationships with local vendors and contractors, negotiating service agreements and ensuring that all work meets our quality standards.
- Oversee the outsourcing of maintenance tasks when necessary, ensuring that external work is completed efficiently and cost-effectively.
- Monitor contractor performance, ensuring that work is completed on schedule and within budget.

Budget & Expense Management:
- Manage the city's maintenance budget, ensuring that all expenses are tracked, reported, and kept within approved limits.
- Optimize maintenance operations to minimize costs while maintaining high standards of quality and safety.
- Review and approve invoices from vendors and contractors, ensuring accuracy and adherence to service agreements.

Quality Assurance & Compliance:
- Implement and enforce maintenance protocols and procedures to ensure consistent quality across all properties.
- Conduct regular inspections and audits of properties to identify maintenance needs and ensure compliance with local safety and building codes.
- Develop and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of maintenance operations.

Property Managers Relations:
- Serve as the point of contact for escalated maintenance issues, working closely with the PM and helping them to communicate with customers to resolve problems promptly.

Reporting & Documentation:
- Maintain detailed records of all maintenance activities, including completed work orders, maintenance schedules, and equipment logs.
- Provide regular reports to the City Operations Head on the status of maintenance operations, including any significant issues, budget variances, or opportunities for improvement.
- Track and analyze maintenance data through the maintenance app to identify trends, optimize processes, and improve overall operational performance.

About You
- Bachelor's Degree in Engineering or Professional certification in the related field.
- 3+ years of experience in maintenance management, with at least 2 years in a leadership role.
- Strong knowledge of building systems, including HVAC, plumbing, electrical, and structural maintenance.
- Proven experience in managing maintenance teams and working with external contractors.
- Excellent problem-solving skills and the ability to manage complex maintenance issues effectively.
- Strong budget management and cost control skills.
- Familiarity with local safety regulations, building codes, and best practices in property maintenance.
- Organized, able to follow up processes and deliver fast follow up.
- Comfortable working with cross-functional teams.
- Able to pressure on stakeholders for fastest resolution.
- Able to adapt to different scenarios, and be flexible in order to achieve the best outcome for all stakeholders.
- Strong analytical and problem-solving skills.
- Able to manage a team in the field.
- Fluent in Spanish and English.

Ukio's Benefits
- Private Health Insurance with SANITAS.
- Flexible retribution with Payflow.
- UKIO Anniversary gift.
- Team buildings and office events.
- Transportation card (transportation coverage for roles that have traveling needed for their work tasks according to the internal policy).
- Breakfast at the office, fruits, nutrition bars, free coffee/tea, and popcorn
- An amazing internal culture and no dress code
- International working environment with many different nationalities

Ukio's culture promotes and values each individual's contribution. Diversity and inclusion are important to us, and we encourage applications from individuals of all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution

We look forward to receiving your application