Auditor with French and Italian Language Skills

hace 2 días

Gelida, España Amazon Spain Services, S.L.U. A tiempo completo
About the Role

We are seeking a highly analytical and dedicated Quality Specialist to join our Audit and Business Operations team. This individual will be responsible for auditing program level defects, analyzing and reporting on defect data and trends.

Key Responsibilities
  • Evaluate documents provided by sellers as part of the compliance onboarding process, identifying and deterring bad actors to ensure Amazon is the safest worldwide platform.
  • Monitor and analyze new 'modus operandi' and fraud patterns, providing insights on process adherence and risk involved in the processes.
  • Collaborate with projects and kaizen initiatives, providing inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
  • Develop strategic policies to simplify processes and improve quality assurance.
  • Drive automation projects to reduce quality auditing manual efforts and improve processes.
  • Produce daily, weekly, and monthly analyses and reports on defect trends and root causes, performing data mining and analysis to support programs and identify quality improvements.
  • Communicate trends and actionable solutions to quality assurance leadership and operational stakeholders.
  • Engage with global stakeholders and peers to drive calibration efforts across sites.
  • Create, follow, and update guidelines for process flows.
  • Identify and escalate training gaps to leadership and training teams to address knowledge gaps.
About the Team

We offer a collaborative and dynamic work environment where your voice is heard. You will have opportunities to train and mentor other specialists, collaborate with global colleagues, and get involved in analyzing metrics and proposing corrective actions.

We are open to hiring candidates to work out of one of the following locations: Barcelona, Spain.

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