Quality Assurance Specialist with German Language Skills

hace 1 semana

Gelida, España Amazon Spain Services, S.L.U. A tiempo completo
About the Role

We are seeking a highly analytical and dedicated Quality Auditor to join our team at Amazon Spain Services, S.L.U. As a Quality Auditor, you will be responsible for auditing program level defects, analyzing and reporting on defect data and trends. This role involves driving projects and initiatives, collating quality data, and proactively providing quality updates to the leadership team.

Key Responsibilities
  • Conduct audits to identify process deviations with respect to program level defects.
  • Analyze and report on defect data and trends, providing actionable solutions to QA leadership and Operational stakeholders.
  • Communicate with external customers, financial institutions, and global stakeholders via phone and/or email during the audit process.
  • Engage with global stakeholders and peers, driving Calibration efforts across sites.
  • Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.
  • Drive projects on automation to reduce QA manual efforts and improve QA yields.
  • Produce daily, weekly, and monthly analyses and reports on defect trends and root causes.
About the Team

The Audit and Insight team audits the Seller registration, verification, and compliance checks for different marketplaces. We also generate insight and give recommendations for process improvements to enhance seller experience, efficiency improvement, and operational excellence.

What We Offer
  • A place where your voice is heard.
  • Opportunities to train and mentor other specialists.
  • Collaboration with global worldwide colleagues.
  • Opportunities to get involved in analyzing metrics, interpreting trends, and proposing corrective actions.
  • An engaged team eager to share their expertise and best practices.
  • A wide range of benefits.
  • Opportunity to grow and learn.
Requirements
  • Experience with Excel.
  • Fluent English and German language skills.
  • Knowledge of consumer product compliance processes and regulations (preferred).
  • Experience in regulatory compliance management with government agencies (preferred).
  • Experience in data-driven business operations processes (preferred).

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