Hub Delivery Account Manager

hace 3 semanas

Sevilla, Sevilla, España Amazon A tiempo completo

**Job Summary**

We are seeking a highly skilled and experienced Delivery Program Manager to join our team at Amazon. As a key member of our last-mile team, you will be responsible for recruiting and managing a pool of local stores, as well as building relationships with various stakeholders.

**Key Responsibilities**

  • Build strong relationships with Hub Delivery store owners and community leaders to drive business growth and improve customer satisfaction.
  • Provide lifecycle management and operational support for on-boarded stores, ensuring seamless integration with our delivery network.
  • Support your team in daily management of operations, including monitoring performance, leading meetings, and assigning job duties.
  • Develop and implement practical solutions to complex problems, leveraging data analysis and metrics to drive improvements.
  • Utilize exceptional communication and problem-solving skills to influence business and technical audiences, ensuring effective collaboration and issue resolution.
  • Provide day-to-day support during the rollout/implementation of newer systems/processes, gathering feedback and ensuring smooth operations.
  • Ensure supervisors have proper tools to perform their jobs, coordinating repair or replacement when needed.
  • Communicate daily metrics and manage escalations, working closely with Operations and CO teams to ensure regular communications.

**Requirements**

  • Bachelor's degree in a relevant field.
  • Relevant experience in logistics, data analysis, and stakeholder management.
  • Advanced proficiency in written and verbal Spanish and English.
  • Experience working with MS Office suite (Word, Excel, Outlook) in a professional environment.
  • Ability to communicate effectively with a wide range of stakeholders, including peers, cross-functional teams, and leadership.
  • Experience meeting deadlines, managing multiple priorities, and working independently in an ambiguous and fast-paced environment.

**Preferred Qualifications**

  • Relevant experience in managing people and building scalable processes.

**About Amazon**

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

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