Global CRM Manager

hace 3 semanas


Barcelona, Barcelona, España Printful, Inc. A tiempo completo
Global CRM Manager

Printful is a leading on-demand printing and fulfillment company that empowers businesses to turn their ideas into brands and products. We're looking for a skilled Global CRM Manager to join our Marketing Department.

Key Responsibilities:
  • Develop and implement CRM strategies to manage customer lifecycle stages and drive customer value and business growth.
  • Manage the performance and development of the CRM team, ensuring seamless collaboration with embedded operations teams.
  • Work with internal database teams to ensure customer databases are set up in a compliant and usable way.
  • Conduct analysis across customer data to inform business decisions and optimize marketing strategies.
  • Define channel approaches for repeat customers by segment and manage budget variances throughout the year.
Requirements:
  • 8+ years of CRM experience within an e-commerce environment, including management positions.
  • Strong understanding of CRM technologies, including CRMs and automation.
  • Ability to identify areas of collaboration and improvement across business areas.
  • Growth mindset to prioritize impactful initiatives and customer-centric approach.
What We Offer:
  • All the resources and tools to perform tasks.
  • Opportunity to work remotely or in a welcoming office space.
  • Flexible working hours.
  • Gym membership and health insurance.
  • Day off on birthday and possibility to work abroad for 90 days each year.
  • Employee discounts for 300+ premium products.
  • Room for professional growth and exciting team-building events.

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