Global CRM Support Manager
hace 2 semanas
Leica Biosystems is seeking a highly skilled Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions. This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 salesforce users globally.
Key Responsibilities
- Team Management: Lead and manage a team of First Responders for all Salesforce-related requests and incidents, ensuring all activities meet service level agreements and quality standards.
- KPI and SLA Adherence: Define, measure, and monitor KPIs and SLAs, ensuring timely and effective response to tickets and issues.
- Support Documentation: Oversee the creation and maintenance of support documentation, including admin standard work, housekeeping, user maintenance, and knowledge management articles.
- Liaison Role: Act as the liaison between the support team, leadership, and the development/integration team, removing roadblocks and providing expertise and direction.
- Training and Development: Develop and deliver training programs for IT Support internal staff, ensuring harmonized effective use of the process.
- Vendor Management: Manage relationships with Salesforce vendors and contractors, ensuring optimal support and service.
- Process Improvement: Identify and implement process improvements, addressing breakdowns and opportunities for efficiency.
Requirements
- Bachelor's degree or comparable Salesforce Expertise: 10 years of experience with Salesforce, including Sales Cloud, Service Cloud, and CPQ.
- Communication: Excellent verbal and written communication skills to interact with various stakeholders.
- Collaboration: Strong team player and manager, capable of working with cross-functional teams.
- Business Acumen: Understanding of business processes, issues, and strategies to align the CRM support team with organizational objectives.
- Problem Solving: Act as a consultant to guide the team towards sustainable solutions.
Preferred Qualifications
- ERP Experience: Familiarity with ERP systems such as SAP Salesforce Certified Admin or any other Salesforce Certifications
About Leica Biosystems
Leica Biosystems is a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit .
-
Manager Global Support Crm
hace 2 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoPosition OverviewThe Global CRM Support Manager will be responsible for leading and managing a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions. This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 Salesforce users...
-
Global CRM Support Manager
hace 1 semana
Barcelona, Barcelona, España Leica Biosystems A tiempo completoJob SummaryLeica Biosystems, a global leader in cancer diagnostics, is seeking a highly skilled Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications and internal bespoke solutions.This is a critical role within the Global CRM RUN team, responsible for ensuring timely and effective response to tickets...
-
Global Support Manager CRM
hace 1 semana
Barcelona, Barcelona, España Leica Biosystems A tiempo completoThe Global CRM Support Manager will lead a team of 8 staff members in supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ. This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 Salesforce users globally.Key Responsibilities:Manage a team of First Responders for all...
-
Global CRM Support Manager
hace 2 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoLeica Biosystems is a global leader in cancer diagnostics, and we're seeking a skilled professional to lead our CRM support team.The Global CRM Support Manager will be responsible for managing a team of 8 staff members in supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ.This position is part of the Global CRM RUN...
-
Global CRM Support Manager
hace 2 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoJob Title: Global CRM Support ManagerJob Summary:Leica Biosystems is seeking a highly skilled Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions. The successful candidate will work closely with leadership to...
-
Global CRM Support Manager
hace 1 semana
Barcelona, Barcelona, España Mygwork A tiempo completoJob Title: Global CRM Support ManagerAbout the Role:This is a senior leadership position responsible for leading and managing a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions.About the Team:This position is part of the Global CRM RUN team for LBS and LMS,...
-
Global CRM Support Manager
hace 2 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoJob DescriptionLeica Biosystems is a global leader in cancer diagnostics, and we're seeking a skilled professional to join our team as a Global CRM Support Manager.The successful candidate will lead and manage a team of 8 staff members in supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ. This position is part of...
-
Global Support Manager
hace 1 semana
Barcelona, Barcelona, España Leica Biosystems A tiempo completoJob DescriptionAt Leica Biosystems, we are committed to advancing cancer diagnostics and improving lives. We are seeking a highly skilled Global CRM Support Manager to lead and manage a team of Salesforce experts in supporting our global operations.This role is part of our Global CRM RUN team, supporting over 5000 salesforce users worldwide. The successful...
-
Global CRM Support Manager
hace 5 días
Barcelona, Barcelona, España myGwork A tiempo completoJob SummaryThe Global CRM Support Manager will lead and manage a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions.This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 salesforce users globally.The successful...
-
Global CRM Support Manager
hace 2 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoLeica Biosystems is a global leader in cancer diagnostics, driven by our mission to Advance Cancer Diagnostics, Improve Lives. Our comprehensive portfolio spans from biopsy to diagnosis, with a focus on ease of use and reliability. Our team is dedicated to improving workflow efficiency and diagnostic confidence, knowing that every moment matters in cancer...
-
Global CRM Support Manager
hace 2 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoAt Leica Biosystems, we're committed to advancing cancer diagnostics and improving lives. As a key member of our Global CRM Support team, you'll play a vital role in ensuring the seamless operation of our Salesforce applications.The successful candidate will lead and manage a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service...
-
Global CRM Support Manager
hace 2 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoAt Leica Biosystems, we're dedicated to advancing cancer diagnostics and improving lives. Our goal is to provide the most comprehensive portfolio from biopsy to diagnosis, and we're looking for a talented individual to lead our Global CRM Support Team. The successful candidate will oversee the support of Salesforce applications (Sales Cloud, Service Cloud,...
-
Global CRM Manager
hace 3 semanas
Barcelona, Barcelona, España Printful, Inc. A tiempo completoGlobal CRM ManagerPrintful, Inc. is a leading on-demand printing and fulfillment company that empowers businesses to turn their ideas into brands and products. We're seeking a skilled Global CRM Manager to join our Marketing Department, reporting directly to the Global Head of Marketing.Key Responsibilities:Develop and implement CRM strategies to manage...
-
Global CRM Manager
hace 3 semanas
Barcelona, Barcelona, España Printful, Inc. A tiempo completoGlobal CRM ManagerPrintful, Inc. is a leading on-demand printing and fulfillment company that empowers businesses to turn their ideas into brands and products. We're seeking a skilled Global CRM Manager to join our Marketing Department, reporting directly to the Global Head of Marketing.Key Responsibilities:Develop and implement CRM strategies to manage...
-
Global CRM Manager
hace 4 semanas
Barcelona, Barcelona, España Printful A tiempo completoGlobal CRM ManagerAt Printful, we're on a mission to empower businesses to turn their ideas into brands and products. As a Global CRM Manager, you'll play a crucial role in shaping our customer experience and driving business growth.Key Responsibilities:Develop and implement a comprehensive CRM strategy to manage customer lifecycle stagesLead and manage a...
-
Global CRM Manager
hace 4 semanas
Barcelona, Barcelona, España Printful A tiempo completoGlobal CRM ManagerAt Printful, we're on a mission to empower businesses to turn their ideas into brands and products. As a Global CRM Manager, you'll play a crucial role in shaping our customer experience and driving business growth.Key Responsibilities:Develop and implement a comprehensive CRM strategy to manage customer lifecycle stagesLead and manage a...
-
Global CRM Manager
hace 3 semanas
Barcelona, Barcelona, España Printful, Inc. A tiempo completoGlobal CRM ManagerPrintful, Inc. is a dynamic company that empowers businesses to turn their ideas into brands and products. We're looking for a skilled Global CRM Manager to join our Marketing Department.About the RoleThis role will report directly to the Global Head of Marketing and be responsible for managing the marketing to our existing customer base...
-
Global CRM Manager
hace 3 semanas
Barcelona, Barcelona, España Printful, Inc. A tiempo completoGlobal CRM ManagerPrintful, Inc. is a dynamic company that empowers businesses to turn their ideas into brands and products. We're looking for a skilled Global CRM Manager to join our Marketing Department.About the RoleThis role will report directly to the Global Head of Marketing and be responsible for managing the marketing to our existing customer base...
-
Global CRM Manager
hace 3 semanas
Barcelona, Barcelona, España Printful A tiempo completoJob Title: Global CRM ManagerJob Summary:We are seeking a skilled Global CRM Manager to join our Marketing Department. This role will report directly to the Global Head of Marketing and be responsible for managing the marketing to our existing customer base across all channels and segments.Key Responsibilities:CRM strategy and segmentation management:...
-
Global CRM Manager
hace 2 semanas
Barcelona, Barcelona, España Printful A tiempo completoJob Title: Global CRM ManagerAbout the Role:Printful is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We empower thousands of businesses—from iconic brands like Coca-Cola and MTV to small business owners working out of their living rooms.Team Culture:Our team is at the heart of our success....