Global Support Manager CRM
hace 3 semanas
The Global CRM Support Manager will lead a team of 8 staff members in supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ. This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 Salesforce users globally.
Key Responsibilities:- Manage a team of First Responders for all Salesforce-related requests and incidents, ensuring activities meet service level agreements and quality standards.
- Define, measure, and monitor KPIs and SLAs, ensuring timely and effective response to tickets and issues.
- Oversee the creation and maintenance of support documentation, including admin standard work, housekeeping, user maintenance, and knowledge management articles.
- Act as the liaison between the support team, leadership, and the development/integration team, removing roadblocks and providing expertise and direction.
- Develop and deliver training programs for IT Support internal staff, ensuring harmonized effective use of the process.
- Manage relationships with Salesforce vendors and contractors, ensuring optimal support and service.
- Identify and implement process improvements, addressing breakdowns and opportunities for efficiency.
The ideal candidate will have 10+ years of experience with Salesforce, including Sales Cloud, Service Cloud, and CPQ, and excellent communication and collaboration skills.
As a Global CRM Support Manager at Leica Biosystems, you will play a critical role in ensuring the success of our Salesforce implementation, and will have the opportunity to make a meaningful impact on our business.
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Manager Global Support Crm
hace 4 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoPosition OverviewThe Global CRM Support Manager will be responsible for leading and managing a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions. This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 Salesforce users...
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Global CRM Support Manager
hace 3 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoJob SummaryLeica Biosystems, a global leader in cancer diagnostics, is seeking a highly skilled Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications and internal bespoke solutions.This is a critical role within the Global CRM RUN team, responsible for ensuring timely and effective response to tickets...
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Global CRM Support Manager
hace 4 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoLeica Biosystems is a global leader in cancer diagnostics, and we're seeking a skilled professional to lead our CRM support team.The Global CRM Support Manager will be responsible for managing a team of 8 staff members in supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ.This position is part of the Global CRM RUN...
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Global CRM Support Manager
hace 4 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoJob Title: Global CRM Support ManagerJob Summary:Leica Biosystems is seeking a highly skilled Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions. The successful candidate will work closely with leadership to...
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Global CRM Support Manager
hace 3 semanas
Barcelona, Barcelona, España Mygwork A tiempo completoJob Title: Global CRM Support ManagerAbout the Role:This is a senior leadership position responsible for leading and managing a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions.About the Team:This position is part of the Global CRM RUN team for LBS and LMS,...
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Global CRM Support Manager
hace 4 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoJob SummaryLeica Biosystems is seeking a highly skilled Global CRM Support Manager to lead and manage a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions. This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000...
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Global CRM Support Manager
hace 4 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoJob DescriptionLeica Biosystems is a global leader in cancer diagnostics, and we're seeking a skilled professional to join our team as a Global CRM Support Manager.The successful candidate will lead and manage a team of 8 staff members in supporting Salesforce applications, including Sales Cloud, Service Cloud, and Salesforce CPQ. This position is part of...
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Global Support Manager
hace 3 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoJob DescriptionAt Leica Biosystems, we are committed to advancing cancer diagnostics and improving lives. We are seeking a highly skilled Global CRM Support Manager to lead and manage a team of Salesforce experts in supporting our global operations.This role is part of our Global CRM RUN team, supporting over 5000 salesforce users worldwide. The successful...
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Global CRM Support Manager
hace 3 semanas
Barcelona, Barcelona, España myGwork A tiempo completoJob SummaryThe Global CRM Support Manager will lead and manage a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke solutions.This position is part of the Global CRM RUN team for LBS and LMS, supporting approximately 5000 salesforce users globally.The successful...
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Global CRM Support Manager
hace 4 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoLeica Biosystems is a global leader in cancer diagnostics, driven by our mission to Advance Cancer Diagnostics, Improve Lives. Our comprehensive portfolio spans from biopsy to diagnosis, with a focus on ease of use and reliability. Our team is dedicated to improving workflow efficiency and diagnostic confidence, knowing that every moment matters in cancer...
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Global CRM Support Manager
hace 4 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoAt Leica Biosystems, we're committed to advancing cancer diagnostics and improving lives. As a key member of our Global CRM Support team, you'll play a vital role in ensuring the seamless operation of our Salesforce applications.The successful candidate will lead and manage a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service...
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Global CRM Support Manager
hace 4 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoAt Leica Biosystems, we're dedicated to advancing cancer diagnostics and improving lives. Our goal is to provide the most comprehensive portfolio from biopsy to diagnosis, and we're looking for a talented individual to lead our Global CRM Support Team. The successful candidate will oversee the support of Salesforce applications (Sales Cloud, Service Cloud,...
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Global CRM Support Manager
hace 6 días
Barcelona, Barcelona, España Mygwork A tiempo completoJob Overview: We are seeking a Global CRM Support Manager to lead and manage a team of staff members in supporting Salesforce applications and internal bespoke solutions.About the RoleLead a team of First Responders for all Salesforce-related requests and incidents, ensuring service level agreements and quality standards are met.Define, measure, and monitor...
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Global CRM Support Leader
hace 5 días
Barcelona, Barcelona, España Leica Biosystems A tiempo completoCompany OverviewLeica Biosystems is a global leader in cancer diagnostics, with a mission to advance the field and improve lives. Our company culture is centered around delivering easy-to-use and consistently reliable solutions that help improve workflow efficiency and diagnostic confidence.About the RoleWe are seeking an experienced Global CRM Support...
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Global CRM Support Manager
hace 4 días
Barcelona, Barcelona, España Leica Biosystems A tiempo completoCompany OverviewLeica Biosystems is a leading global company in cancer diagnostics, driven by the mission to advance cancer diagnostics and improve lives. Our comprehensive portfolio from biopsy to diagnosis helps healthcare professionals make accurate diagnoses with ease and confidence.Job SummaryWe are seeking an experienced Global CRM Support Manager to...
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Global CRM Support Manager
hace 5 días
Barcelona, Barcelona, España Leica Biosystems A tiempo completoLeica Biosystems, a global leader in cancer diagnostics, is seeking an experienced Global CRM Support Manager to join our team. As a member of our leadership team, you will be responsible for leading and managing a team of 8 staff members in supporting Salesforce applications (Sales Cloud, Service Cloud, Salesforce CPQ) as well as some internal bespoke...
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Global CRM Manager
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Barcelona, Barcelona, España Printful A tiempo completoJob Title: Global CRM ManagerAbout the Role:Printful is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We empower thousands of businesses—from iconic brands like Coca-Cola and MTV to small business owners working out of their living rooms.Team Culture:Our team is at the heart of our success....
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Global CRM Manager
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Barcelona, Barcelona, España Printful, Inc. A tiempo completoAt Printful, Inc., we're looking for a skilled Global CRM Manager to join our Marketing Department. This role will report directly to the Global Head of Marketing and be responsible for managing the marketing to our existing customer base across all channels and segments. We value continuous learning, uphold a high work ethic, and have fun along the way.Key...
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Global CRM Support Manager
hace 3 semanas
Barcelona, Barcelona, España Leica Biosystems A tiempo completoAbout the Role:Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We are a global leader in cancer diagnostics with a comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable solutions help improve workflow efficiency and diagnostic confidence. Our team...
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Global Pharmaceutical Support Coordinator
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Barcelona, Barcelona, España Omega CRM Consulting A tiempo completoTransform your career with Omega CRM Consulting, a top 15 global pharmaceutical company. We are seeking an experienced Support Specialist to join our team in a permanent contract role.About the Role:Manage support teams across all regions, ensuring seamless collaboration and SLA fulfillment.Work closely with selected vendors to onboard new applications and...