Night Manager

hace 6 días

Barcelona, Barcelona, España SLS Barcelona A tiempo completo
Job Title: Night Manager

We are seeking an experienced Night Manager to join our pre-opening team at SLS Barcelona. As a key member of our Front Office department, you will be responsible for leading and supervising the operational functions throughout the night.

Key Responsibilities:
  • Lead and supervise night shifts, ensuring safety, security, and a seamless guest experience.
  • Undertake a review of end-of-day takings against logged reports.
  • Edit all reports to ensure accuracy and full completion, investigating any anomalies found between daily reports and takings.
  • Train the Front Office night team in ensuring the accurate completion of systems and processes.
  • Conduct nightly audits, meticulously reconciling accounts to ensure accuracy.
  • Ensure credit card system reconciles to daily transaction lists.
  • Collaborate with the team to enforce procedures, creating a tranquil environment.
  • Manage overnight reservations and check-ins, providing efficient and friendly service.
  • Greet and assist guests in a warm, courteous, and professional manner.
  • Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution.
Requirements:
  • Minimum of 2 years of Front Office experience at night shift, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a big plus.
  • Someone who understands, celebrates and embraces the SLS brand values.
  • Ability to work independently and to partner with others to promote an environment of teamwork.
  • Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
  • Excellent verbal and written communication skills. Fluent in Spanish and English.
What We Offer:
  • The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
  • A competitive package and plenty of opportunity for development.
  • Excellent discounts across the entire Ennismore family of brands.

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