Onboarding Specialist

hace 7 días


Barcelona, Barcelona, España Mytraffic A tiempo completo

About Mytraffic

Mytraffic is a leading location analytics and insights company that empowers commerce professionals to make informed decisions and design exceptional experiences in physical locations. With a strong presence in Europe, we serve over 500 customers across various sectors, including Retail, Real Estate, Consulting Companies, and Cities.

Our Mission

We aim to provide the best location intelligence platform in Europe, enabling our customers to expand their businesses, analyze performance, and understand customer habits. Our hyper-growth scale-up model has been supported by a significant Series B fundraising round, allowing us to finance our European expansion.

Join Our Onboarding Team

We are seeking an experienced Onboarding Specialist to join our team. As a key member of our Onboarding team, you will be responsible for onboarding new customers and users, developing an objective-driven onboarding strategy, and ensuring customer satisfaction throughout the onboarding process.

Key Responsibilities

  • Onboard new customers and users using tailored approaches, including automated workflows and customized interactions.
  • Collaborate with Customer Success Managers (CSMs) and Account Executives (AEs) to develop an onboarding strategy that ensures adoption and delivers value.
  • Deepen customer qualification by identifying needs, routines, and key contacts to enhance retention.
  • Proactively monitor portfolio performance to anticipate and mitigate potential issues.
  • Collaborate with other teams to share customer feedback, implement new use cases, and enhance the overall customer experience.
  • Ensure customer satisfaction throughout the onboarding process and conduct the first customer business review with CSMs.

About You

We are looking for a highly experienced Onboarding Specialist with a minimum of 2 years of experience in a CSM or Onboarding Specialist role within the B2B SaaS industry. You should have fluency in both French and English (spoken and written) and ideally, proficiency in Spanish. You should be able to effectively manage significant client portfolios, including key accounts, and have a collaborative team player mindset.

What We Offer

We offer a dynamic and challenging work environment, opportunities for growth and development, and a competitive compensation package.


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