Global SAP MPS/BPO Director

hace 1 semana

Santorcaz, España Sd Worx A tiempo completo

About Sd Worx

Sd Worx is a leading European provider of Payroll and HR Services with a global reach. Our goal is to bring people solutions to life for companies of any size. We offer a range of services that span the entire employee journey, from payroll processing to talent attraction, reward, and development.

Your Role

The Director's role involves strategic and operational responsibilities, owning the overall growth of the International SAP Managed Payroll Services team. You will oversee the end-to-end delivery of payroll services, ensuring timely, accurate, and compliant processing.

Your Responsibilities

  • Drive and implement the international MPS Offering and roadmap within the Sd Worx SAP Organization, supporting the company's growth expectations.
  • Develop and implement strategic plans for the SAP international payroll practice in alignment with the organizational goals and OKRs.
  • Direct and manage the SAP MPS Delivery Organization, ensuring payroll is processed timely, accurately, in compliance with government regulations and in accordance with the agreed contractual SLAs.
  • Accountability for monthly Leadership reporting across all countries and accounts, including reference ability, project status, change request targets, and missed SLA justifications.
  • Manage all aspects of Payroll Service Delivery, including setting service standards, managing services quality, and managing costs.
  • Ensure client confidential information is managed securely.
  • Proactively address any process gaps and identify opportunities for improvements and additional services that will best support our business growth.
  • Maintain appropriate audit and control procedures.
  • Act as the control owner for SOX related to the SAP Payroll Delivery and ensure SOX controls are timely and accurately administered.
  • Manage audits related to payroll and respond to any inquiries or discrepancies.
  • Collaborate closely with technology teams to ensure all systems and integrations related to payroll are operating efficiently and accurately.
  • Proactively identify and collaborate on new automation in support of greater efficiency and accuracy.
  • Oversee the SAP Payroll Delivery support to the project team for the implementation and onboarding of new clients according to company standards, implementation of global template, localization, and CLA requirements.
  • Serve as the escalation point of contact for clients regarding payroll services.
  • Develop and maintain effective relationships with external payroll-related vendors.
  • Collaborate with the Sales and Presales team during the sales process for new-new business and new-existing business, ensuring adherence of contract standards and liaising on opportunities for growth within the service offering.
  • Responsible for the PL of the international SAP Payroll Delivery Practice, driving efficiencies, and contributing to company's OKRs.
  • Responsible for people management, including recommendation of staffing, hiring, termination, and discipline, setting performance standards, and evaluating staff and staff development.
  • Lead, mentor, and scale the SAP MPS Delivery Organization to meet the needs of our growing organization.
  • Implement quality accreditations, including lean six sigma and certified payroll accreditations.

Your Profile

We are looking for a candidate with a Bachelor's degree in Business Administration, Human Resources, Finance, or a related field. A Master's degree is preferred. The ideal candidate will have a minimum of 7-10 years of experience in International payroll service delivery management, with at least 3-5 years in a leadership role.

What We Offer

An attractive salary based on your experience and achievement. The freedom to compose your personal benefit package. A dynamic environment with flexible working hours and working from home. Learning opportunities through an individual development plan and professional training. We value diversity in the workplace and welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, and stage of life.

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