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Clinical Applications Specialist
hace 2 meses
Natus Medical is seeking a highly skilled Clinical Applications Specialist to join our team. As a key member of our organization, you will be responsible for providing expert clinical applications support, technical troubleshooting, and ensuring the successful implementation and maintenance of our Neurophysiology products.
Key Responsibilities- Offer clinical applications support to customers within a hospital environment, providing training and troubleshooting assistance.
- Oversee technical support desk responsibilities, addressing customer inquiries and resolving technical issues promptly.
- Aid in the installation and configuration of EEG, EMG, and other related equipment.
- Maintain detailed records of support interactions and follow up to guarantee customer satisfaction.
- Extensive travel across the UK, Northern Ireland, and Republic of Ireland to support installations and training.
- Attend trade exhibitions and demonstrations of product portfolio to customers.
- Bachelor's degree in a related field such as Biomedical Engineering, Life Sciences, or similar.
- Minimum of 3 years of experience in clinical applications support role.
- Proficient in technical troubleshooting with knowledge of EEG and EMG equipment.
- Understanding of HL7 interfaces and installations.
- Excellent communication and interpersonal skills.
- Experience with networking, servers, and remote access solutions.
- Ability to manage multiple tasks and prioritize effectively.
- Willingness to travel as needed to support installations and training.
- Proven track record of maintaining high customer satisfaction levels.
- Strong customer presentation and sales negotiation skills.
- Salary: fixed and variable to define according to experience.
- Company car and fuel card.
- Pension Scheme.
- Life Insurance.
- Opportunities for growth and development through collaboration with a global team.
- 25 days annual leave plus bank holidays.
- Employee recognition programme.
