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Renewal Manager
hace 2 meses
Job Title: Renewal Manager
Company: Board Deutschland GmbH
Location: Madrid
Job Type: Full-time
About Us: Board Deutschland GmbH is a leading provider of Intelligent Planning Platforms, trusted by thousands of organizations worldwide. We are committed to delivering innovative solutions that drive business outcomes and transformation.
Job SummaryWe are seeking an experienced Renewal Manager to join our team in Madrid. As a Renewal Manager, you will play a critical role in managing and renewing existing customer contracts, driving renewals, minimizing churn, and identifying upsell opportunities. You will work closely with our sales, account management, and customer success teams to ensure customer satisfaction and retention.
Key Responsibilities- Renewal Management: Manage the end-to-end renewal process for existing customer contracts, ensuring timely and accurate renewals and ARR (Annual Recurring Revenue) retention or expansion.
- Customer Relationship Management: Build and maintain strong relationships with existing customers to understand their needs and business objectives.
- Sales and Upsell Opportunities: Identify and pursue upsell and cross-sell opportunities within the existing customer base.
- Data Analysis and Reporting: Track and analyze renewal metrics, customer feedback, and market trends to identify areas for improvement.
- Process Improvement: Continuously refine and improve the renewal process to increase efficiency and customer satisfaction.
- Education: Bachelor's degree in Business, Marketing, or a related field.
- Experience: Proven experience in a renewal management, account management, or sales role, within the software industry.
- Skills: Strong negotiation and communication skills, fluency in English, both written and verbal, and proficiency in Salesforce and Microsoft Office Suite.
At Board Deutschland GmbH, we offer a dynamic and collaborative work environment, competitive compensation and benefits, and opportunities for professional growth and development.
