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Customer Service Representative with High Level of Turkish Language Skills
hace 2 meses
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our ClientOur client is a leading manufacturer of hygiene, health, and nutrition products that people love and trust worldwide. They are committed to protecting, healing, and nurturing in their relentless pursuit of a cleaner, healthier world.
Job SummaryWe are seeking a highly skilled Customer Service Representative with a high level of Turkish language proficiency to handle customer queries over the telephone, email, chat, and social media. The ideal candidate will have a genuine passion for delivering outstanding customer service, a proactive approach to problem-solving, and a strong administrative background.
Key Responsibilities- Provide exceptional customer service to consumers via multiple channels, including telephone, email, chat, and social media.
- Analyze customer problems and offer individual solutions in a skilled and professional manner.
- Develop a sound understanding of the products and services offered by our client.
- Embody our company values and act as a brand ambassador.
- Fluent level of Turkish with exceptional grammar and spelling skills.
- High level of English (both written and spoken).
- Genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- Professional outlook and proactive approach to problem-solving.
- Temporary contract with a 3-month probation period.
- Full-time position (39 hours/week).
- Hybrid work arrangement with 3 days per month at the office and the rest working from home.
- Salary: €17,537.76 gross per year.
- Incentives: Top performance incentives.
- Holidays: 2 accrued days per month / 24 calendar holidays per year.
- Paid bank holidays + 1 extra day in lieu.
- Best-in-class people engagement activities and programs.
- Ongoing training and development opportunities.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program – Bring a friend and get a referral bonus.
