Customer Service Representative with High Level of Turkish Language Skills
hace 3 semanas
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our Client
Our client is a well-known and trusted hygiene, health, and nutrition brand with a global presence. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution.
Key Responsibilities
- Collaborate with consumers to answer product information requests and resolve queries in a skilled and professional manner.
- Analyze customer problems and offer individual solutions.
- Provide an omnichannel service to consumers via telephone, email, chat, and social media.
- Develop a sound understanding of the products and services offered by our client.
- Embody our company values and act as a brand ambassador.
Requirements
What Skills and Experience Will You Bring to Us?
- A fluent level of Turkish with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- The ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
Benefits
What Do We Offer?
- A competitive salary of €17,537.76 gross per year.
- Top performance incentives.
- 2 accrued days per month / 24 calendar holidays per year.
- Paid bank holidays + 1 extra day in lieu.
- A hybrid work arrangement with 3 days per month at the office and the rest working from home.
- 2 weeks of full-time training fully based in the office.
- Best-in-class people engagement activities and programs.
- Ongoing training and development opportunities.
- An Employee Assistance Program.
- An Employee Benefits Club.
- The option to sign up for discounted private health insurance.
- A Referral Program.
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Barcelona, Barcelona, España CPM International A tiempo completoAbout CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our ClientOur client is a well-known and trusted hygiene, health, and...
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