Customer Service Representative with High Level of Turkish Language Skills
hace 1 mes
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our ClientOur client is a leading manufacturer of hygiene, health, and nutrition products, trusted by consumers worldwide for generations. As a Customer Support Agent, you will handle customer inquiries over the telephone, email, chat, and social media, striving for first-contact resolution.
Our ValuesWe are passionate about customer support, driven to achieve and exceed targets to deliver a high-quality level of consumer service. We are proactive in problem-solving, with a 'can do' attitude, and work collaboratively as a team to achieve personal and team targets/SLA.
Key Responsibilities- Work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional manner.
- Analyze customer problems and offer individual solutions.
- Provide an omnichannel service to consumers via telephone, email, chat, and social media.
- Develop a sound understanding of the products and services offered by our client.
- Embody our company values and act as a brand ambassador.
- A fluent level of Turkish with exceptional grammar and spelling skills.
- A high level of English (both written and spoken).
- A genuine passion for delivering outstanding customer service.
- The ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- A professional outlook and proactive approach to problem-solving.
- A competitive salary of €17,537.76 gross per year.
- Top performance incentives.
- 2 accrued days per month / 24 calendar holidays per year.
- Paid bank holidays + 1 extra day in lieu.
- A hybrid work arrangement with 4 days per month at the office and the rest working from home.
- 2 weeks of full-time training based in the office.
- Office location: Barcelona (La Sagrera).
- Best-in-class people engagement activities and programs.
- Ongoing training and development opportunities.
- An Employee Assistance Program - free, confidential, and impartial guidance and support.
- An Employee Benefits Club - a wide range of exclusive perks and rewards.
- The option to sign-up for discounted private health insurance.
- A Referral Program - bring a friend and get a referral bonus.
- Access to LinkedIn specialized training & courses.
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Barcelona, Barcelona, España CPM International A tiempo completoAbout CPM InternationalCPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our ClientOur client is a well-known and trusted hygiene, health, and...
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Barcelona, Barcelona, España Cpm International A tiempo completoCustomer Service Representative OpportunityCpm International is a global company with a presence in over 30 countries. We offer multilingual support in various languages to cater to the needs of our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide. We celebrate diversity and welcome everyone,...
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Barcelona, Barcelona, España CPM A tiempo completoCustomer Service Representative OpportunityCPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our ClientOur client is a well-known and trusted...
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Barcelona, Barcelona, España CPM A tiempo completoAbout the RoleCPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.Our ClientOur client is a well-known company with a portfolio of trusted hygiene,...
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