IT Operations Lead
hace 2 semanas
**Job Summary**
We are seeking an experienced IT Operations Lead to oversee and manage all day-to-day IT operations within our organization. The ideal candidate will be responsible for ensuring seamless operations, managing licenses and vendor relations, supporting audit-related aspects, budget management, and ensuring compliance, quality, and security are maintained in all operational aspects.
Key Responsibilities
- Interact with various business stakeholders, 3rd party vendors, and other IT line functions to collect operational demands/enhancement requests.
- Constantly update and review application roadmaps, technology modernization, and elimination of unused assets.
- Conduct service review meetings with business/vendors and ensure SLA/KPI adherence.
- Ensure required training materials are up to date.
- License management, budget management, contract management for various tools/vendors.
- Escalation management.
- Overall quality management, technical security management, User access management.
- Audit readiness, support for both internal and external audits.
- Ability to support critical/major incidents (major incident management).
- Adherence to GxP compliance processes/requirements/documentation.
- Management of Quality events, Risks, deviations, periodic reviews.
- Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments/requirements (if applicable), DDIT Service Portfolio, and with industry best practices in leveraging technologies for the business and taking advantage of reusable products, solutions, and services wherever applicable.
- Develop operational cost estimates and complete financial model (costs, savings, revenue opportunities, investment horizon, etc.).
- Perform change impact assessment and formulate a right and compliant approach to development and deployment of changes.
- Ensure implemented solutions are according to specifications and fit for purpose.
- Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security).
- Manage cloud financial operations, working experience with SaaS vendors.
Requirements
- A minimum of 10+ years of experience in working in the Pharma or IT Industry.
- A minimum of 8+ years of experience in the Pharma domain.
- A minimum of 6+ years of experience as a service operations role.
- Expert understanding of business process analysis & design and system architecture concepts.
- Expert understanding of the Clinical Trial Business processes, End to End drug development process experience an advantage.
- Expert knowledge of GxP, 21CFR Part 11 and the CSV lifecycle.
- Knowledge of Cloud technology operations, Clinical Data Platforms, Statistical Computing Environments, and Clinical Data Management is desirable.
- Prior working experience in Clinical Analytics domain and knowledge on business processes is preferred.
- Ability to solve complex business process/information challenges.
- Proficient skills in global teams, collaboration, facilitation, negotiation, working in a matrix environment, and conflict resolution.
- Working knowledge of product management, agile methodologies an advantage.
- Exposure/working experience in digital innovation projects/operations is an added advantage.
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