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IT Operations Lead Clinical Analytics Specialist
hace 2 meses
We are seeking an IT Operations Lead to oversee and manage all day-to-day IT operations within our organization. This role is responsible for ensuring seamless operations, managing licenses and vendor relations, supporting audit-related aspects, budget management, and ensuring compliance, quality, and security are maintained in all operational aspects.
Key Responsibilities- Interact with various business stakeholders, 3rd party vendors, and other IT line functions to collect operational demands/enhancement requests and update/review application roadmaps.
- Conduct service review meetings with business/vendors and ensure SLA/KPI adherence, license management, budget management, and contract management for various tools/vendors.
- Ensure required training materials are up to date, manage quality events, risks, deviations, and periodic reviews, and keep abreast with internal IT systems and documentation requirements.
- Develop operational cost estimates and complete financial models, perform change impact assessments, and formulate a right and compliant approach to development and deployment of changes.
- Ability to support critical/major incidents and adhere to GxP compliance processes/requirements/documentation.
- Strong understanding of IT security management, user access management, and audit readiness.
- Excellent communication and leadership skills to engage and lead service level reviews/KPIs review meetings with Business and work with vendors.
