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AWS Technical Solutions Expert
hace 2 meses
As a Technical Consultant (TAM) at Amazon, you will play a crucial role in driving customer adoption and use of AWS services. Your technical expertise and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, and risk management.
Key Responsibilities:- Provide field support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
- Complete analysis and present periodic reviews of operational performance to customers.
- Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Foster trusting relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issues.
- Bachelor's degree
- 7+ years of hands-on & Troubleshooting experience in one of the following areas: Infrastructure / Linux or Windows System Administration / Networking / CDN / Database / DevOps / Big Data / Analytics / AI, ML / Security / Open Source / Web Application Development
- Strong customer focus and bias for action; and ability to work with remote teams
- Candidates must have business communication skills in Korean
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
