Senior Systems Technical Support Specialist

hace 2 semanas

Madrid, Madrid, España Sas A tiempo completo
About the Job

We're seeking a highly skilled Senior Systems Technical Support Engineer to join our Global MidTier Technical Support Engineer team. As a key member of our team, you will provide technical support for enterprise-class SAS software applications and solutions, leveraging your expertise to resolve complex issues and influence software direction.

Key Responsibilities:

  • Provide technical support for customers using or troubleshooting enterprise-class multi-tier software applications and solutions, including cloud-based environments.
  • Proactively communicate with customers and experts across SAS during the problem resolution process.
  • Accurately document and specify information in the case management system throughout the case life cycle.
  • Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management.
  • Build knowledge of business problems addressed by SAS applications and platform architectures.
  • Apply expertise to interpret documentation, suggest features in SAS software, and troubleshoot complex problems.
  • Advise users on how SAS software offerings compete and how to effectively use SAS with third-party technologies.

Requirements:

  • 5 years of relevant experience in software development, testing, or a related field.
  • Bachelor's degree in Computer Science, Engineering, or a related quantitative field.
  • Support of enterprise-class business applications or solutions, including cloud-based environments.
  • Experience in managing escalations, creating proactive support materials, and validating software fixes.

What We Offer:

  • A dynamic and fulfilling career with flexibility and world-class employee experience.
  • A diverse and inclusive work environment that values unique talents and inspires teams to create amazing software.
  • A commitment to diversity and inclusion, with a leadership that prioritizes these values.

Join Us:

We're a leader in data and AI, inspiring customers worldwide to transform data into intelligence. If you're curious, passionate, authentic, and accountable, you'll find a home at SAS. We're debt-free, multi-billion-dollar organization on our path to IPO-readiness, offering a range of benefits, including a Recreation and Fitness center, diverse and inclusive work environment, and a commitment to diversity and inclusion.

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