Technical Customer Success Manager

hace 1 semana

Madrid Centro, Madrid, España Samotics B.V. A tiempo completo
About Samotics B.V.

Samotics B.V. is a pioneering technology company specializing in Condition-Based Maintenance solutions. Our innovative SAM4 technology enables industrial companies to preempt asset failure, eliminate costly unplanned downtime, enhance performance, and minimize energy consumption.

Job Summary

We are seeking a highly skilled Technical Customer Success Manager to join our team in Spain. As a key member of our Customer Success organization, you will be responsible for supporting our customers in maximizing the value from our SAM4 condition-based maintenance system.

Key Responsibilities
  1. Technical Support: Provide on-site technical support to our customers' teams, ensuring they get the most out of our SAM4 hardware and software.
  2. Asset Performance Optimization: Work with customers to optimize asset setup and performance, reducing energy consumption and minimizing the risk of unplanned downtime.
  3. Process Development: Collaborate with project leads to set up processes, roles, and responsibilities to integrate SAM4 notifications into their daily operations.
  4. Site Visits: Conduct site visits to troubleshoot and provide diagnostic support following SAM4 notifications, inspecting and analyzing assets' drivetrain components.
  5. Installation and Troubleshooting: Support customers and framework partners in the installation and troubleshooting of SAM4 hardware on site.
  6. Technical Expertise: Develop a deep understanding of the SAM4 technology and incident notifications, interpreting the implications of Asset Reliability Specialist's analysis of SAM4 data.
  7. Documentation and Reporting: Document and report on findings of site visits, providing key lessons learned and diagnostic reports for our customers.
  8. Relationship Management: Manage relationships with customers' maintenance and operations teams, as well as framework partners for installation and asset maintenance.
  9. Brand Representation: Represent the Samotics B.V. brand at all times, adhering to our company ethos and values.
Requirements
  • Technical Background: Grado Medio in a technical specialization or a similar educational background.
  • Industrial Experience: 5-10 years of experience in maintenance, engineering, or operation of industrial equipment such as electric motors, gearboxes, drives, pumps.
  • Condition-Based Maintenance: Understanding of Condition-Based Maintenance strategies, technologies, and execution.
  • Language Skills: Native Spanish speaker, fluent English speaker.
  • Driving License: European driving license.
Desired Qualifications
  • Water and Waste Water Experience: Experience in Water and/or Waste Water asset maintenance or operations.
  • Vibration Analysis: Experience and/or certification for Vibration analysis or other condition monitoring techniques, e.g., ISO.
  • Digital Literacy: Digitally savvy, with a good understanding of IoT devices, set-ups, and communication.
Competencies
  • Driven: Self-motivated and proactive.
  • Pragmatic: Able to analyze complex problems and develop effective solutions.
  • Open: Collaborative and open to feedback.
  • Team Player: Strong communication and interpersonal skills.
  • Effective Communication: Excellent written and verbal communication skills.
  • Problem Solving: Ability to analyze complex problems and develop effective solutions.
  • Decision Making: Ability to make informed decisions in a fast-paced environment.
  • Customer Orientation: Strong customer focus and ability to build strong relationships.
What We Offer
  • Annual Leave: Statutory annual leave entitlement of 25 days.
  • Training and Development: Opportunities for training and development to enhance your skills and knowledge.
  • Quarterly Visits: Quarterly paid visits to our headquarters in Leiden, NL.
  • Flexible Working Hours: Flexible working hours to accommodate your needs.

  • Customer Success Manager

    hace 1 día

    Madrid Centro, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...

  • Customer Success Manager

    hace 2 días

    Madrid Centro, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for guiding our customers through their business journey with our solutions, increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within their...

  • Customer Success Manager

    hace 3 días

    Madrid Centro, Madrid, España Zoomcar A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Zoomcar. As a key member of our organization, you will be responsible for driving customer success and engagement across our enterprise clients worldwide.Key ResponsibilitiesPitching and Solutioning: Develop and deliver compelling pitches to prospective customers,...

  • Customer Success Manager

    hace 4 días

    Madrid Centro, Madrid, España Zoomcar A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Zoomcar. As a key member of our organization, you will be responsible for driving customer success and engagement across our enterprise clients worldwide.Key ResponsibilitiesPitching and Solutioning: Develop and deliver compelling pitches to prospective customers,...

  • Customer Success Manager

    hace 1 semana

    Madrid Centro, Madrid, España Empresa reconocida A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Sales Team at Empresa reconocida. This role will be at the heart of our customer interactions with key customers and is critical to ensuring we have successful and happy users with high retention and growth rates.Key ResponsibilitiesCustomer Care: Develop and maintain direct...

  • Customer Success Manager

    hace 7 días

    Madrid Centro, Madrid, España Empresa reconocida A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our Sales Team at Empresa reconocida. This role will be at the heart of our customer interactions with key customers and is critical to ensuring we have successful and happy users with high retention and growth rates.Key ResponsibilitiesCustomer Care: Develop and maintain direct...

  • Customer Success Manager

    hace 4 días

    Madrid Centro, Madrid, España Onetrust A tiempo completo

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at OneTrust. As a Customer Success Manager, you will be responsible for managing a team of Customer Success Consultants and driving customer adoption and retention.Key ResponsibilitiesTeam Management: Hire, onboard, develop, coach, mentor, and evaluate a team of 3 to 8...

  • Customer Success Manager

    hace 4 días

    Madrid Centro, Madrid, España Onetrust A tiempo completo

    About the RoleWe are seeking an experienced Customer Success Manager to join our team at OneTrust. As a Customer Success Manager, you will be responsible for managing a team of Customer Success Consultants and driving customer adoption and retention.Key ResponsibilitiesTeam Management: Hire, onboard, develop, coach, mentor, and evaluate a team of 3 to 8...

  • Customer Success Manager

    hace 3 días

    Madrid Centro, Madrid, España SAP SE A tiempo completo

    About the RoleSAP SE is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans to ensure customer satisfaction and retention.Global...

  • Customer Success Manager

    hace 3 días

    Madrid Centro, Madrid, España SAP SE A tiempo completo

    About the RoleSAP SE is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans to ensure customer satisfaction and retention.Global...

  • Customer Success Manager

    hace 3 días

    Madrid Centro, Madrid, España OneTrust A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at OneTrust. As a key member of our organization, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and ensuring the seamless delivery of our platform to our customers.Key ResponsibilitiesTeam...

  • Customer Success Manager

    hace 3 días

    Madrid Centro, Madrid, España OneTrust A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at OneTrust. As a key member of our organization, you will be responsible for driving customer adoption, identifying and mitigating potential roadblocks, and ensuring the seamless delivery of our platform to our customers.Key ResponsibilitiesTeam...

  • Customer Success Manager

    hace 5 días

    Madrid Centro, Madrid, España Samaipata A tiempo completo

    About EmbatEmbat is a leading provider of financial management solutions for medium and large-sized enterprises. Our mission is to empower businesses to make informed decisions by providing real-time financial insights and data-driven solutions.Our PlatformOur platform is designed to help financial teams streamline their processes, reduce manual tasks, and...

  • Customer Success Manager

    hace 5 días

    Madrid Centro, Madrid, España Samaipata A tiempo completo

    About EmbatEmbat is a leading provider of financial management solutions for medium and large-sized enterprises. Our mission is to empower businesses to make informed decisions by providing real-time financial insights and data-driven solutions.Our PlatformOur platform is designed to help financial teams streamline their processes, reduce manual tasks, and...

  • Customer Success Manager

    hace 4 días

    Madrid, Madrid, España SS&C A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team at SS&C. As a Customer Success Manager, you will play a critical role in creating long-term value for our customers and ensuring their success with our technology.Key ResponsibilitiesCoordinate and complete projects on the Customer Success...

  • Customer Success Manager

    hace 5 días

    Madrid, Madrid, España SS&C A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team at SS&C. As a Customer Success Manager, you will play a critical role in creating long-term value for our customers and ensuring their success with our technology.Key ResponsibilitiesCoordinate and complete projects on the Customer Success...

  • Customer Success Manager

    hace 6 días

    Madrid Centro, Madrid, España Promote Project A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Promote Project. As a key member of our Intelligence Services Department, you will be responsible for driving product adoption and growth across our top enterprise clients in the EMEA territory.Key ResponsibilitiesClient Engagement: Act as the primary...

  • Customer Success Manager

    hace 7 días

    Madrid Centro, Madrid, España Promote Project A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Promote Project. As a key member of our Intelligence Services Department, you will be responsible for driving product adoption and growth across our top enterprise clients in the EMEA territory.Key ResponsibilitiesClient Engagement: Act as the primary...

  • Customer Success Manager

    hace 2 días

    Madrid, Madrid, España Ss&C A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for ensuring the successful adoption and utilization of our technology solutions by our customers.Key ResponsibilitiesCoordinate and complete projects on...

  • Customer Success Manager

    hace 2 días

    Madrid, Madrid, España Ss&C A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Global Customer Success team as a Customer Success Manager. As a key member of our team, you will be responsible for ensuring the successful adoption and utilization of our technology solutions by our customers.Key ResponsibilitiesCoordinate and complete projects on...