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Key Responsibilities- Guest Check-In/Check-Out: Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all check-outs, including resolving any late and disputed charges.
- Payment Processing: Process all payment types, including room charges, cash, checks, debit, and credit.
- Guest Communication: Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Room Readiness: Coordinate with Housekeeping to track readiness of rooms for check-in.
- Parking and Transportation: Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Reporting and Administration: Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
- Education: High school diploma or equivalent.
- Related Work Experience: No related work experience required.
- License or Certification: None.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
