Front Desk Associate

hace 7 días

Palma, Baleares, España Marriott Vacations Worldwide A tiempo completo

Job Summary

The Front Desk Associate - Recepcionista de Front Desk is responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process for our guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities

  • Handle guest check-in and check-out efficiently and in a professional manner, following company procedures.
  • Provide accurate and timely information to guests regarding resort services, amenities, and activities.
  • Respond to guest requests and resolve issues in a prompt and courteous manner.
  • Maintain a high level of knowledge about the resort, its services, and local area.
  • Ensure that all guest interactions are friendly, professional, and respectful.
  • Perform other duties as required to meet the needs of the department or as instructed by Management.

Requirements

  • Hotel/Tourism degree
  • Fluent in Spanish, German, and English. Other European languages a plus.
  • Excellent hospitality skills
  • Basic accounting skills
  • Well-organized, good team player
  • Working knowledge of Opera/Guestware/Concierge Assistant/Marsha software

Physical Job Requirements

  • Maintain a neat and professional appearance at all times.
  • Frequent bending, kneeling, and stooping, lifting up to 15kg
  • Good visual observation
  • Long standing hours
  • Stress-resistant
  • Good communication skills
  • Flexible (working hours)

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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