Technical Support Specialist for Italian Market
hace 3 semanas
About CPM International
CPM International is a global company with a presence in over 30 countries. We offer tailored multilingual support solutions for our diverse markets, focusing on customer service, sales, and technical support. Our inclusive workplace celebrates diversity and empowers employees to bring their whole selves to work.
About Our Client
Our client, Netatmo, develops innovative connected consumer electronics that provide a seamless user experience. Their products help users create a safe, healthy, comfortable, and eco-friendly environment.
Job Title: Technical Support Agent
As a Technical Support Agent, you will handle technical queries over various communication channels and strive for first-contact resolution. Your responsibilities will include:
- Understanding and responding to client requests in a timely and efficient manner.
- Analyzing client situations to provide accurate and helpful solutions.
- Identifying technical incidents, diagnosing them, and providing effective solutions.
- Offering adequate solutions with a positive approach.
- Organizing product returns and following up on exchanges and repairs.
Requirements
To succeed in this role, you will need:
- A fluent level of Italian (spoken and written).
- A high level of English.
- Excellent organizational skills and interpersonal skills.
- The ability to put yourself in our customers' shoes and offer individual solutions.
- Experience working in a dynamic, motivated, and multicultural team.
- The ability to work well under pressure and meet deadlines.
Benefits
We offer a range of benefits, including:
- A competitive salary.
- A performance-related bonus.
- A comprehensive benefits package.
- Ongoing training and development opportunities.
- A hybrid work arrangement with a mix of remote and office work.
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