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Technical Support Specialist for Italian Market with English

hace 2 meses

Barcelona, Barcelona, España Cpm A tiempo completo
About CPM International

CPM International is a global company with a presence in over 30 countries. We offer tailored support solutions for clients worldwide, focusing on customer service, sales, and technical support.

Our Client Netatmo

Netatmo is a leading developer of innovative, connected consumer electronics. Our products provide a seamless experience, helping users create a safe, healthy, comfortable, and eco-friendly environment.

Job Description

Job Title: Technical Support Agent for Italian Market with English

Job Summary: We are seeking a highly organized and customer-focused Technical Support Agent to join our dynamic team. As a Technical Support Agent, you will handle technical queries over email and chat, striving for first-contact resolution.

Key Responsibilities:

  • Understand and respond to client requests (by email and chat) in a timely and efficient manner.
  • Analyze client situations to provide quick and effective solutions.
  • Identify technical incidents, apprehend them, and provide an appropriate solution.
  • Offer adequate solutions with a positive approach.
  • Organize product returns and follow up on exchanges and repairs.

Requirements:

  • A fluent level of Italian (spoken and written).
  • A high level of English.
  • Excellent interpersonal skills.
  • Ability to put yourself in our customers' shoes and offer individual solutions.
  • Ability to work within a team and adjust quickly to new environments.

Benefits:

  • Temporary contract with a 9-month duration and a 1-month probation period.
  • Full-time position with 39 hours/week.
  • Salary: €19,500.00 gross per year.
  • Bonus: Performance-Related Bonus up to €150 gross per month.
  • Holidays: 24 calendar days and paid bank holidays.
  • Hybrid work arrangement with 3 to 4 days at the office.
  • Training: 4 weeks of full-time training based at the office.