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Fraud Prevention Analyst
hace 3 meses
Empowerment Through Support.
At American Express, we believe that with the right support, individuals and organizations can achieve remarkable progress. As part of our diverse and global team, you will be immersed in a culture that prioritizes the well-being of our customers, communities, and each other. Here, you will have the opportunity to develop a career path that is both unique and fulfilling, backed by benefits and programs that cater to your personal and professional growth.
In your role, you will be acknowledged for your contributions and leadership, as every team member plays a vital part in our collective success. Together, we strive to uphold our commitment to delivering exceptional customer experiences while maintaining the highest standards of integrity in an inclusive environment.
Key Responsibilities:
The Account Protection Specialist plays a crucial role in employing fraud detection strategies while assessing both Consumer and Business accounts to uncover potential fraudulent activities and mitigate risks to American Express. This involves:
- Providing exceptional customer service, crafting tailored solutions, and negotiating favorable outcomes for both clients and the company.
- Investigating fraud claims, assisting victims, and managing cases related to identity restoration.
- Identifying suspicious activities and minimizing financial losses by analyzing relevant data to determine effective actions.
- Ensuring compliance with regulations that vary by country, region, and market.
- Safeguarding sensitive customer information while adhering to privacy standards.
- Achieving and surpassing quality benchmarks, compliance standards, and productivity goals.
- Offering and receiving constructive feedback to enhance team performance.
Preferred Skills:
- A unique career path shaped by your skills and curiosity.
- Fluency in French; proficiency in English and Spanish is advantageous.
- Strong verbal and written communication abilities, particularly in a business context.
- Resilience and a positive demeanor in challenging situations.
- Capability to manage stress effectively while prioritizing tasks.
- A commitment to delivering outstanding service in every customer interaction.
- Analytical and problem-solving skills with meticulous attention to detail.
- Strong interpersonal skills, capable of handling difficult conversations with empathy.
- Willingness to learn and share best practices to foster a culture of feedback.
- Excellent negotiation and resourcefulness skills.
- Ability to navigate various systems and digital tools to assist customers.
- Confidence in working within a virtual environment.
Preferred Qualifications:
- Experience in customer service or a contact center setting.
At American Express, we prioritize the well-being of our colleagues and their families through comprehensive benefits and programs that support their overall health. This includes:
- Competitive base salaries.
- Bonus opportunities.
- Financial wellness and retirement support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible work arrangements based on role and business needs.
- Generous parental leave policies.
- Access to on-site wellness centers staffed with healthcare professionals.
- Confidential counseling support through our wellness programs.
- Opportunities for career development and training.
Employment with American Express is contingent upon the successful completion of a background verification check, in accordance with applicable laws and regulations.
