Fraud Prevention Specialist
hace 3 días
### Job Title: Fraud Prevention Specialist
### Job Summary
We are seeking a highly skilled Fraud Prevention Specialist to join our team at Awin. As a key member of our fraud prevention team, you will be responsible for driving and executing the development and implementation of robust anti-fraud procedures. Your primary role will be to prevent, detect, and respond to fraudulent activity that threatens our organization, our customers, and our partners.
### Key Responsibilities
* Conduct thorough reviews of new publisher registrations and communications to ensure compliance and authenticity
* Conduct regular audits during the publisher lifecycle to identify and address any anomalies
* Review publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing any irregularities
* Develop and implement comprehensive fraud detection and prevention measures and tools
* Maintain detailed records of fraud management activities and sanctions, and effectively communicate findings to relevant stakeholders
* Conduct extensive investigations of publisher activities and documentation for decision making
* Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously
* Provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies
### Key Skills and Requirements
* At least 2 years' experience in customer service and/or fraud investigations is mandatory
* Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms and e-commerce environments
* Excellent client service skills, with a track record of proactivity and a proven ability to enhance client performance
* Strong time management skills and the flexibility to adapt to changing circumstances and challenges
* Ability to manage multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness
* Strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work
* Positive team player with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale
* Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI
* Initial experience with, and a keen interest in, managing and developing AI/ML/LLM systems for anomaly detection
* Working knowledge of SimilarWeb, Tableau, and Asana is highly favorable, indicating the ability to handle complex data analysis and visualization tasks effectively
* Fluency in English is mandatory, and knowledge of German is an advantageous plus
### Our Offer
* Flexi-Week and Work-Life Balance: We prioritize your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance
* Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs
* Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
* Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development
### About Awin
Established in 2000, Awin is proud of our dynamic, social, and inclusive culture. We've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities. Diversity and Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
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