Fraud Prevention Specialist
hace 3 días
This role is a critical component of our organization's efforts to prevent, detect, and respond to fraudulent activity that threatens our operations, customers, and partners.
Key Responsibilities:- Review new publisher registrations and communications to ensure compliance and authenticity.
- Conduct regular audits during the publisher lifecycle to identify and address any anomalies.
- Review publisher payments on Awin and Share ASale platforms, focusing on identifying and analyzing any irregularities.
- Develop and implement comprehensive fraud detection and prevention measures and tools.
- Maintain detailed records of fraud management activities and sanctions, and effectively communicate findings to relevant stakeholders.
- Carry out extensive investigations of publisher activities and documentation for decision making.
- Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
- Actively provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies.
- At least 2 years' experience in customer service and/or fraud investigations is mandatory.
- Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms and e-commerce environments.
- Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
- Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges.
- Capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness.
- Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work.
- Maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
- Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI.
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