Fraud Prevention Specialist
hace 3 días
The Fraud Handling Specialist will be responsible for identifying, investigating, and mitigating fraudulent activities within our affiliate network.
This role demands a keen eye for detail, strong analytical skills, and a proactive approach to prevent and address fraudulent behavior.
You will work closely with various teams to ensure the integrity and security of our platform.
The ideal candidate will have a solid understanding of affiliate marketing dynamics and a proven track record in fraud detection and management.
Key Tasks & Responsibilities:
Fraud Detection, Handling & Investigation:
Take full responsibility for investigating publishers on the Awin and ShareASale networks, ensuring compliance with the network Terms and Conditions, Code of Conduct, and Client Program Terms.
Monitor and analyze performance and transactional data to detect suspicious activities and potential fraud.
Perform regular audits throughout the publisher lifecycle, identify and address anomalies, and gather evidence.
Maintain detailed records of fraudulent activities and take proper action where necessary, following our sanction process.
Communicate findings to relevant stakeholders.
Develop and implement advanced fraud investigation strategies to improve fraud monitoring capabilities.
Risk Management:
Assess the risk associated with the publishers' activities and make decisions according to the sanction options for publishers who are found fraudulent/non-compliant
Payment Monitoring:
Consistently review publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing any irregularities
Continuous Improvement:
Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
Work together to develop and implement comprehensive fraud handling and fraud prevention measures and tools.
Develop process and policy improvements in collaboration with the department, as needed.
Training & Advisory:
Actively provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies.
Provide consultancy for client-facing roles regarding fraud prevention, fraud investigations, and fraud management.
You will be responsible for training internal stakeholders on Partner Compliance Topics, Tools, and Processes.
Skills & Requirements:
Customer Service and/or Fraud Investigations:
A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory
Online Environment Expertise:
Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments
Client Service Excellence:
Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
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