Field Service Engineer

hace 3 días

Córdoba, Córdoba, España Hitachi Energy Spain, S.A.U. A tiempo completo
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team in Cordoba. As a key member of our team, you will be responsible for providing technical expertise to our customers, including commissioning, installing, and testing of products/equipment.

Your Responsibilities:
  • Perform service tasks, identify technical problems, and conduct analysis through remote or on-site activities for transformers in operation.
  • Contribute to customer satisfaction and maintain a good relationship with customers.
  • Manage internal and external customer communications about project warranty cases, emphasizing timeliness, accuracy, and follow-through.
  • Establish consistent project execution and warranty resolution procedures and guidelines.
  • Coordinate with customers, service team, operations, quality, and engineering areas to resolve warranty issues.
  • Coordinate, prepare, and ensure that all materials, parts, and equipment are available and of the appropriate quality for service activities.
  • Perform root cause analysis and customer reports for site interventions, ensuring timely completion and follow-up as needed.
  • Review, prepare, and approve purchase orders for materials and services.
  • Coordinate the preparation and submission of OHS documents in a timely manner for site interventions.
  • Apply safety rules and safe practices, as well as environmental responsibilities, and report unsafe practices and incidents.
  • Communicate lessons learned and improvement actions to the organization.
Your Background:
  • Degree in mechanical or electrical engineering.
  • More than 3 years of experience in operations and processes for Transformers business.
  • In-depth knowledge of transformer construction and operating conditions is a plus.
  • Strong character, determined, result-oriented, and open-minded individual with a deep sense of ownership to deliver assigned targets.
  • Strong communication skills, with good English and Spanish language proficiency, both spoken and written.

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