Field Service Engineer

hace 3 días

Córdoba, Córdoba, España Hitachi Energy Spain A tiempo completo
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team in Cordoba. As a Field Service Engineer, you will be responsible for providing technical advice to customers, commissioning, installing, and testing of products/equipment. You will work closely with our team to ensure timely and accurate resolution of warranty issues.

Key Responsibilities

• Perform service tasks, identify technical problems, and analyze through remote or on-site activity for transformers in operation.
• Contribute to customer satisfaction and maintain a good relationship with customers.
• Manage internal and external customer communications about project warranty cases with emphasis on timeliness, accuracy, and follow-through.
• Establish consistent project execution and warranty resolution procedures and guidelines.
• Coordinate with customers, service team, operations, quality, and engineering areas of the plan to be executed for resolving warranty issues.
• Coordinate, prepare, and ensure that all materials, parts, and equipment are available and at the appropriate quality for service activities.
• Perform root cause analysis and customer reports for site interventions. Reports to be done in a timely manner and follow up when needed.
• Review, prepare, and approve purchase order for materials and services.
• Coordinate the preparation and submittal of OHS documents in a timely manner for site interventions.
• Apply safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
• Communicate lessons learned and improvement actions to the organization.

Requirements

• Degree in mechanical or electrical engineering.
• More than 3 years of experience in operations and processes for Transformers business.
• In-depth knowledge of transformer construction and operating conditions will be a plus.
• Strong communication skills and good English & Spanish level, both spoken and written.

What We Offer

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.

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