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Director of Partner Success
hace 2 meses
About Bitpanda
Bitpanda is a leading fintech company that simplifies wealth creation for individuals and institutions. Founded in 2014 in Vienna, Austria, we empower people to trust themselves enough to build their financial freedom. Our user-friendly platform enables investors to trade cryptocurrencies, crypto indices, stocks, precious metals, and commodities with any sized budget, 24/7.
Our Mission
The Director of Partner Success at Bitpanda will drive partner satisfaction, retention, and growth by building and nurturing strong relationships with our BTS partner network. This role requires a strategic thinker with a proven track record in partner management, customer success, and business development.
Key Responsibilities
- Execute and develop a comprehensive partner success strategy aligned with overall company goals.
- Identify opportunities for partners to expand their business with our solutions and work closely with them to drive growth or upsell/cross-sell additional solutions.
- Lead and mentor a team of Partner Success Managers, providing guidance, coaching, and development opportunities while delivering exceptional partner experiences.
- Proactively monitor key metrics related to partner satisfaction, retention, and growth; use data-driven insights to continuously improve partner success initiatives.
- Ensure regular engagements and business reviews with our partners to review their business and jointly identify opportunities for business growth.
- Proactively identify and address any issues or challenges faced by partners, ensuring they are resolved quickly and effectively.
- Serve as an escalation point for partner-related issues and work to ensure a positive outcome for both the partner and the company.
- Work closely with sales, marketing, and product teams to align partner success initiatives with overall company objectives.
- Support the Partner Enablement teams to ensure a smooth onboarding and go-live for our partners.
Requirements
This role requires a strategic thinker with a proven track record in partner management, customer success, and business development. The ideal candidate will have experience in driving partner satisfaction, retention, and growth, and will be able to build and nurture strong relationships with our BTS partner network.
