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Concierge Night Shift Representative

hace 2 meses

Madrid, Madrid, España Altido Portugal Ltd A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Concierge Night Shift Representative to join our team at Altido Portugal Ltd. As a Concierge Night Shift Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities
  • Provide a warm and professional welcome to guests, ensuring a positive first impression.
  • Oversee the safekeeping of building keys, allowing access for maintenance and repairs as needed.
  • Contribute to the maintenance of the building by reporting faults or damage to fixtures and fittings.
  • Perform regular walkthroughs of the building to ensure everything is in order.
  • Speak with guests to ensure compliance with community rules and regulations.
  • Act as the first point of contact for queries and complaints, providing prompt and effective solutions.
  • Liaise with cleaning and groundskeeping staff to ensure safety and cleanliness standards are maintained.
  • Manage night emergency calls, providing a calm and professional response.
Requirements
  • Understanding of building security protocols and emergency procedures.
  • Ability to identify and report faults or damages in fixtures and fittings.
  • Proficiency in overseeing the safekeeping and proper usage of building keys.
  • Strong skills in providing a professional and warm welcome to guests and handling guest queries and complaints.
  • Knowledge of safety and cleanliness standards, ensuring compliance in the building.
  • Ability to effectively liaise with cleaning and groundskeeping staff.
  • Skills in managing and responding to night emergency calls.
  • Great English and Spanish fluency (B2-C1 level both written and spoken).
Preferred Qualifications
  • Excellent ability to interact with guests and visitors in a friendly and professional manner.
  • Strong problem-solving skills to address guest complaints and building issues effectively.
  • Keen attention to detail during regular walkthroughs and inspections.
  • Efficient time management to oversee the building and handle various tasks promptly.
  • Ability to mediate and resolve conflicts between guests or address compliance issues diplomatically.
  • Reliable and responsible, especially during night shifts and emergency situations.
What We Offer
  • Competitive compensation package.
  • Benefit package (according to the country of reference).
  • Meal vouchers.
  • Dynamic, young, and international work environment.
  • Strong professional growth opportunities.