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Customer Service Representative with High Level of Turkish Language Skills
hace 2 meses
CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
Our ClientOur client is a well-known company in the hygiene, health, and nutrition industry, with a reputation for protecting, healing, and nurturing people worldwide. They are committed to creating a cleaner, healthier world.
Role OverviewAs a Customer Support Agent, you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. Your goal will be to provide a high-quality level of consumer service, exceeding targets and achieving excellent results.
Key Responsibilities- Work collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional way.
- Analyze customer problems and offer individual solutions.
- Develop a sound understanding of the products and services offered by our client.
- Embody our company values and act as a brand ambassador.
- Fluent level of Turkish with exceptional grammar and spelling skills.
- High level of English (both written and spoken).
- Genuine passion for delivering outstanding customer service.
- Ability to deal with sensitive calls with empathy.
- Strong administrative skills with a keen eye for detail.
- Professional outlook and proactive approach to problem-solving.
- Temporary contract with a 1-month probation period.
- Full-time position with 39 hours/week.
- Competitive salary.
- Incentives for top performance.
- 2 accrued days per month / 24 calendar holidays per year.
- Paid bank holidays + 1 extra day in lieu.
- Hybrid work arrangement with 3 days per month at the office and the rest working from home.
- Ongoing training and development opportunities.
