Guest Services Coordinator

hace 7 días


Marbella, Málaga, España Roomservices Marbella A tiempo completo

Company Overview: Roomservices Marbella is a leading provider of hospitality services, dedicated to delivering exceptional experiences to our clients.

Job Summary: We are seeking a highly motivated and organized Guest Services Coordinator to join our Operations Team. The successful candidate will be responsible for handling customer inquiries, providing top-notch customer service, and coordinating with our service providers to ensure our properties meet the highest standards.

Key Responsibilities:

  1. Customer Service: Respond to customer inquiries in a timely and professional manner, providing solutions to their needs and concerns.
  2. Coordination: Work closely with our service providers, including Housekeeping and Maintenance, to ensure seamless operations and high-quality services.
  3. Administration: Accurately create and manage bookings, ensuring all details are up-to-date and accurate.
  4. Quality Control: Conduct regular spot checks at our properties to maintain quality standards and identify areas for improvement.

Requirements:

  1. Language Skills: Fluency in English and Spanish is required; additional languages are a plus.
  2. Customer Service Experience: Previous experience in customer-facing roles is essential.
  3. Organizational Skills: Ability to multitask, prioritize tasks, and maintain a calm demeanor in fast-paced environments.
  4. Transportation: A car or motorcycle is required for spot checks and other work-related tasks.

Working Conditions: This is a full-time position, requiring 40 hours of work per week, Monday to Sunday, from 10:00 AM to 6:00 PM.



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