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Technical Quality Manager
hace 2 meses
SAP SE is seeking a highly skilled Technical Quality Manager to join our Customer Success organization. As a key member of our team, you will be responsible for delivering high-quality services to our customers with Premium Engagement contracts.
Key Responsibilities- Lead the Premium Engagement program, ensuring seamless execution and customer satisfaction.
- Support or execute analysis of customer situations and requirements, including business, program, IT, transformational, architecture, development, infrastructure, and operational topics.
- Develop and execute engagement plans for Premium Engagement services, aligning with customer needs and requirements.
- Ensure engagement quality and execution, including governance, top issue/escalation management, executive reporting, resource staffing, contract management, and services delivery.
- Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, training, and workshops.
- Understand and analyze customer requirements to deliver tailored solutions.
- Strong SAP business and technical solution architecture expertise.
- 8+ years of experience with SAP's Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies.
- Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.
- SAP project management, value management, and quality management practices.
- Experience leading design, implementation, and change management projects.
- Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience.
- Experience working with c-levels, senior leaders, influencers, and advisors.
- Strong facilitation, negotiation, and de-escalation skills.
- Bachelor or Master's Degree: Science, Tech, Engineering, Math, Economics, or Business Management.
SAP SE is a global leader in enterprise software and software-related services. Our solutions help organizations run better by providing business software solutions for managing business operations, customer relations, and supply chains.
We are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' well-being. Our culture values collaboration, innovation, and continuous learning, and we strive to create a better and more equitable world.
SAP SE is an equal opportunity employer and is committed to the principles of equal employment opportunity and affirmative action. We provide reasonable accommodations to applicants with disabilities and encourage applicants to request accommodations as needed.
