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About Four Seasons:
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.
About the Role:
The Concierge Agent is a vital member of our Front of the House team, responsible for providing personalized service experiences for our guests throughout their stay. Key responsibilities include:
- Ensuring guests are properly greeted upon arrival and provided with exceptional service throughout their stay
- Promoting hotel amenities, conveniences, and programs to enhance the guest experience
- Updating concierge desk collateral and information on local attractions, restaurants, and events
- Working with guests pre-arrival and in-house to ascertain preferences and provide insightful recommendations
- Conducting pre-arrival processes to arrange services, including wine tastings, dining reservations, and transportation
- Handling guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Maintaining permanent communication with guests through our messaging app, with immediate response and proper closure of interaction
- Resolving customer complaints and assisting guests with inquiries related to hotel services, hours of operation, and key personnel
What We Offer:
As a member of our team, you can expect:
- Competitive salary and comprehensive benefits package
- Excellent training and development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
