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Dutch Service Desk Specialist
hace 2 meses
We are seeking a skilled and customer-focused Service Desk Agent to join our team in Greece. As a key player in our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, and chat
- Troubleshoot hardware and software issues, and resolve problems efficiently
- Collaborate with cross-functional teams to resolve complex issues and improve processes
- Document support interactions and solutions, and report on common issues
- Stay up-to-date with evolving technologies and changing requirements
- Fluent in Dutch and working proficiency in English
- Strong communication, interpersonal, and problem-solving skills
- Ability to work in a dynamic and fast-paced environment
- Basic understanding of networking concepts and ITIL framework knowledge
- Excellent benefits package
- Multilingual and inclusive work environment
- Extensive training and development opportunities
- Adaptation to Greek culture and language courses
- Internal employee incentives and recognition programs
We are committed to providing a positive and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
