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Customer Service Representative
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About Viking Assistance Group
Viking Assistance Group is a leading provider of roadside assistance services, dedicated to delivering exceptional customer experiences.
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Consultant. As a Customer Consultant, you will be responsible for providing top-notch support to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities
- Respond to customer inquiries via phone, addressing their concerns and resolving their issues
- Work closely with our partners in the insurance and automotive industry to provide assistance and support
- Utilize various systems to solve customer challenges effectively
- Assist customers in vulnerable situations, providing them with the right assistance and support
Requirements
- Experience in customer service, preferably in a call center or customer support role
- Fluent in Finnish, both spoken and written
- Proficient in English, both spoken and written
- Good knowledge of data and technology
- A clean criminal record is a prerequisite
What We Offer
- Newly renovated offices with a great working environment
- A comprehensive and structured training program
- Excellent opportunities for personal and professional development
- A rotating schedule
- Competitive conditions
Join Our Team
We are looking for a motivated and customer-centric individual who is passionate about delivering exceptional service. If you have a strong work ethic, excellent communication skills, and a willingness to learn and grow, we encourage you to apply.
