Power Generation Field Service Technician
hace 1 mes
Job Summary
Cummins Inc. is seeking a skilled Power Generation Field Service Technician to join our team in Zaragoza, Spain. As a key member of our Distribution Business Segment, you will be responsible for providing exceptional service and support to our customers.
Key Responsibilities
- Efficiently diagnose and repair complex issues with power generation systems, minimizing downtime and ensuring customer satisfaction.
- Develop and maintain strong relationships with customers through courteous and professional interactions.
- Anticipate and address customer needs promptly, demonstrating a commitment to excellent service.
- Utilize specialized tools and follow procedures to diagnose and repair issues, showcasing technical expertise.
- Perform scheduled maintenance activities to prevent future issues and ensure the reliability and longevity of power generation products.
- Escalate unresolved issues to more experienced technicians or supervisors, ensuring efficient problem resolution.
- Accurately document necessary information to support warranty claims, quality control, and service records.
- Adhere to Health, Safety, and Environmental policies to ensure a safe working environment and compliance with regulations.
Requirements
- Proactive and customer-oriented approach, with a focus on building strong relationships and ensuring customer satisfaction.
- Strong diagnostic skills, with the ability to translate customer complaints into effective troubleshooting plans.
- Knowledge of power generation systems and adherence to safety standards, enabling efficient and safe repairs.
- Effective communication and teamwork skills, with the ability to handle complex situations and work independently or as part of a team.
Qualifications
- Apprentice Certified Power Generation/Mechanical Technician (Preferred)
- Vocational diploma from a relevant technical institution
- Current relevant mechanical certification
- Locally valid driving permit
- Medium English level
- Medium level field service work experience, preferably in the industrial field, generating sets, diesel mechanics, or a related field
- Intermediate level knowledge of and/or experience with power generation products
- Availability to cover emergency service
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