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Senior Enterprise Sales Executive
hace 3 meses
JOB DESCRIPTION
At Talkdesk, we are bold innovators dedicated to transforming the customer experience, making the seemingly impossible achievable for businesses worldwide. We advocate for an inclusive and diverse culture that reflects the communities we inhabit and serve. Additionally, we contribute to our community through volunteer work, supporting non-profit organizations, and reducing our environmental impact. Every day, thousands of employees, clients, and partners around the globe rely on Talkdesk to provide exceptional experiences.
Recognized as a leader in cloud contact center solutions by numerous esteemed research organizations, including Gartner and Forrester, Talkdesk has secured $498 million in total funding, achieving a valuation exceeding $10 billion, and ranking #8 on the Forbes Cloud 100 list. This is an exciting opportunity to become part of the Talkdesk legacy and help propel our success into a new era of transformative growth.
At Talkdesk, we embody FAST, our core operating principles that define our organizational identity. These principles inspire us to achieve the extraordinary. FAST: Focus + Accountability + Speed = Talkdesker.
Focus: Concentrate time, energy, and attention on the most impactful business initiatives while being considerate about collaboration with others. Accountability: Hold oneself and others responsible for fulfilling commitments and achieving results. Accept accountability for both successes and setbacks. Speed: Act with agility and urgency. Make prompt, decisive, and timely decisions that propel the organization forward. Talkdesker: YOUResponsibilities:
Drive new business development within major enterprise accounts and finalize opportunities. Enhance and deepen the company's relationships with various business units, divisions, and overall enterprise clients. Establish and nurture close connections with strategic partners. Comprehend the clients' business strategies and directions while managing a sustainable, long-term business portfolio. Oversee the complete sales process by engaging appropriate resources such as Sales Engineers, Professional Services, Executives, and Partners. Present innovative concepts that highlight Talkdesk's competitive edge and disruptive approach. Achieve and surpass quarterly and annual revenue targets through effective management and execution of the Talkdesk sales process. Formulate a comprehensive sales strategy and plan that guarantees consistent achievement of objectives for your designated market. Cultivate enduring, meaningful relationships with management, team members, and the prospect/customer community. Align with the Talkdesk sales Go-to-Market strategy to develop and take ownership of the region's market segmentation and targeted accounts. Foster essential internal relationships to ensure the necessary support for managing accounts and closing deals. Provide accurate and realistic forecasting information to the management team in accordance with our processes and policies. Relay market feedback and requirements back to headquarters in a constructive manner. Actively participate in problem-solving efforts that involve other functional areas rather than merely transferring issues. Lead the prioritization of customer needs to enable engineering and other functional areas to focus on the right tasks and challenges.Requirements:
Proven experience in selling Enterprise Contact Center software solutions to large accounts. 2-5 years of experience managing strategic accounts. 8+ years of outside/direct sales experience with a track record of meeting or exceeding quotas in SaaS. Specific experience in selling to complex enterprise clients. Expertise in strategic value-based selling. Experience in selling SaaS solutions, managing intricate sales processes, and solution-based selling to CXO, senior management, and director-level individuals. Strong analytical skills with a solid business acumen. Adaptable personality, capable of adjusting to various environments. Excellent analytical and business negotiation skills, with the ability to identify opportunities, build positive relationships, uncover hidden issues during due diligence, and successfully close transactions. Demonstrated success in planning, developing, and implementing new business initiatives involving cutting-edge technology. Proven ability to significantly increase revenues and scale bookings growth and new customer acquisition. Exceptional communication and presentation skills. Extensive experience in negotiation and contract development. Comfortable working in a fast-paced, dynamic startup environment. Knowledge of CCaaS and relevant networks.Work Environment and Physical Requirements:
Primarily office-based work, involving extended periods of sitting or standing, and computer-related tasks. Limited lifting and equipment usage is restricted to computer-related devices (keyboards, mouse, etc.).
