Commercial Sales Executive

hace 3 semanas


Alcobendas, Madrid, España Zendesk A tiempo completo
About the Role

We're seeking a skilled Account Executive to join our Commercial team at Zendesk, where we're powering exceptional service for every person on the planet. This role is an exciting opportunity to drive growth in the SaaS landscape and build relationships with new and existing customers.

Key Responsibilities
  • Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
  • Manage and nurture customer relationships to ensure maximum satisfaction and retention.
  • Proactively identify opportunities to cross-sell additional products and services to existing customers.
  • Leverage data insights and customer intentions to effectively prospect new clients and enhance retention strategies.
  • Understand and convey the benefits of Zendesk products to secure customer satisfaction and product expansion.
  • Lead complex sales cycles using strong communication skills and value selling to articulate compelling business cases.
  • Develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed revenue goals.
  • Establish and maintain executive sponsorship to build relationships with decision-makers and champions.
Requirements
  • BA/BS degree or equivalent experience required.
  • At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry.
  • Experience in navigating complex sales cycles and renewals, including multi-month, value-centric processes.
  • Exceptional presentation, negotiation, and deal closing skills.
  • Experience selling to VP and C-level executives.
  • An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
  • Strong knowledge of industry trends and the ability to build relationships with key decision-makers.


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