Technical Support Specialist

hace 5 días

Barcelona, Barcelona, España Einzelnet Systems S.R.L. A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Einzelnet Systems S.R.L. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients in the hospitality industry.

Key Responsibilities
  • Triage and Case Management: Ensure that inbound cases are properly categorized, prioritized, and assigned to the correct support specialist.
  • Case Resolution: Troubleshoot and resolve technical issues related to our software solutions, providing timely and effective solutions to our clients.
  • Knowledge Management: Create and maintain knowledge articles to help resolve common technical issues, ensuring that our clients have access to accurate and up-to-date information.
  • Escalation and Communication: Escalate complex technical issues to our development team, providing clear and concise information to facilitate prompt resolution.
Requirements
  • Technical Expertise: 2+ years of experience in technical support, with a strong understanding of hospitality technology and software solutions.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and non-technical stakeholders.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and provide effective solutions.
  • Teamwork and Adaptability: Ability to work effectively in a team environment, with a flexible and adaptable approach to meet the changing needs of our clients.
Preferred Qualifications
  • Education: University degree in a related field, such as computer science or hospitality management.
  • Experience: Experience with ticketing systems, such as Service Cloud or JIRA, and hotel experience in front office, sales, reservations, or revenue management.
  • Language Skills: Fluency in English and additional languages, such as French, German, or Spanish.

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