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About Roche
Roche is a global leader in the pharmaceutical and diagnostics industries, committed to transforming patients' lives through innovative medical solutions. Our company values diversity, equity, and inclusion, recognizing the importance of diverse perspectives in driving success in healthcare on a global scale.
The Position
We are seeking a highly skilled and motivated individual to join our team as a Field Service/Support Specialist. As a key member of our team, you will play a critical role in delivering exceptional scientific and technical services to our clients.
Key Responsibilities
- Operational Excellence: Ensure the highest efficiency and effectiveness in all assigned solutions, including installations, preventive, corrective, and evolutionary maintenance. Train users to handle and use these solutions effectively.
- Client Communication & Collaboration: Build and maintain excellent communication and proactive collaboration with clients. Keep them informed about reagent updates and quality controls, and implement new protocols to enhance their experience.
- Activity Reporting: Use CRM to report all activities conducted remotely or on-site, ensuring detailed documentation of technical characteristics and updates as required. Adhere to the quality reporting standards defined by Roche.
- Commercial Support: Work closely with the Commercial Area to address customer needs and support sales of solutions and service offerings.
Requirements
You must comply with the legislation, internal procedures, and applicable regulations in terms of Safety, Health, and Environment, especially those procedures related to waste segregation, application of preventive measures, and the use of work equipment and protection equipment. Furthermore, you must know and act in full compliance with the Company's policies, including the Code of Conduct, and the applicable Ethical Codes.
