User Experience Researcher

hace 2 días

Madrid, Madrid, España Dow Jones & Company, Inc. A tiempo completo
About the Role

We are seeking a highly skilled User Experience Researcher to join our team at Dow Jones & Company, Inc. as a UX Researcher, B2B. This role will be a key member of our Customer Insights team, responsible for delivering a systematic study of target users and their requirements, adding realistic contexts and insights to our UX processes and providing valuable information and actionable insights to optimize solutions.

Key Responsibilities
  • Work closely with UX Architects, UX Designers, and our key partners to help define outstanding end-to-end user experiences for our B2B audience.
  • Contribute to overall B2B product direction in collaboration with other functional area leads by delivering actionable evaluations of proposed and current UX solutions.
  • Play an integral role in centralizing and organizing user insights in a knowledge repository.
  • Report on current projects and use of resources.
  • Coordinate testing with third-parties and internal teams.
  • Demonstrate all product-related UX documentation with sound and clearly communicated rationale.
  • Take part in research and insight communication across a multidisciplinary team throughout each phase of a project.
  • Stay informed with UX research trends and techniques, and proactively pursue knowledge for professional development.
  • Provide feedback and recommendations on how UX can best achieve business goals supporting UX strategy and overall best practices for user experience.
  • Facilitate hands-on problem-solving sessions, events, and workshops with cross-functional teams.
  • Supply in-depth research reports that help with decision-making.
  • Answer questions on product experience, including behaviors, pain points, and ideas for improvement.
  • Answer questions on treatment of content, including formats, features, and layout/structure, ease of use.
  • Answer questions on customer journeys - how people move through our products and how we can optimize this.
About Us

Dow Jones & Company, Inc. is a leading provider of news and business information. Our Technology Group brings together Product, UX, Engineering, PMO, and Operations with a single purpose: to connect people to the news that matters most when they need it and where they need it by creatively defining and building connected, innovative, and sustainable experiences/products that are data-informed and with a customer lens.

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