Customer Service Representative

hace 1 mes

Barcelona, Barcelona, España Importante Empresa A tiempo completo

About Importante Empresa

Importante Empresa is a multinational company committed to solving complex filtration challenges. We employ innovative solutions to advance filtration for a cleaner world. Our company values include a commitment to learning, effecting change, and making meaningful contributions at work and in our communities.

Job Summary

We are seeking a Customer Service Representative to handle customers' purchasing orders for our Compressed Air Filtration customers in France. The successful candidate will develop strong relationships with assigned accounts to support the sales team for continuous market growth.

Key Responsibilities

  • Process, monitor, and follow-up on customers' purchasing orders.
  • Ensure effective service and administrative support for assigned customers.
  • Provide delivery commitment to customers and follow-up on order activity to alert customers and sales team in case of discrepancies.
  • Manage invoice creation, corrections, and return of material activities.
  • Receive and process customer inquiries on standard pricing, lead-time, products, and availability through efficient and friendly communication.
  • Coordinate internally with sales, logistics, finance, and production departments to keep all aware of customer activities.

Requirements

  • Minimum of 1 year of experience in customer service, administration, or logistics.
  • Working knowledge of MS Office packages and Outlook.
  • Knowledge of Oracle R12, incoterms, payment terms, and CRM are an asset.
  • Native French and fluent English.
  • Flexibility, ability to multitask, manage time, and adapt to changes.
  • Pro-active attitude, ability to make decisions when necessary, and to be a team player.

What We Offer

  • Stable position and competitive salary according to experience.
  • Daily shuttle bus from Plaza España (Barcelona) to our office in Terrassa.
  • Flexible work schedule (h to 16.30 to 18.30h).
  • Hybrid Working from Home policy (60% of remote working).
  • Initial training at the office for a period of 2 months.
  • Meal allowance.
  • Social Benefits after 1 year of seniority (health and life insurance, pension plan) on top of salary.
  • Fresh fruit at the office and free online Spanish lessons outside working hours.

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