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Medical Technical Support Specialist

hace 2 meses

Barcelona, Barcelona, España Blu Selection A tiempo completo

Job Summary: We are seeking a highly skilled Medical Technical Support Specialist to join our team at Blu Selection. As a Medical Technical Support Specialist, you will be responsible for providing top-notch technical support to patients and ensuring their satisfaction.

Key Responsibilities:

  • Provide technical support to patients via email and phone calls
  • Maintain and update patient accounts
  • Monitor ongoing procedures to ensure compliance with set standards
  • Report and analyze patient and device information, dispatch replacement products and samples, and follow up with patients according to departmental standards
  • Handle sensitive data with confidentiality and discretion
  • Ensure high-quality service and client satisfaction

Requirements:

  • Native-level proficiency in German and perfect English
  • Strong experience in technical support and troubleshooting
  • Knowledge of all Windows/Mac OS X operating systems and related web browsers
  • Excellent listening and problem-solving skills
  • Ability to convey empathy and trustworthiness
  • Reliable handling of sensitive data

What We Offer:

  • A full-time job with 39 hours of work per week and rotative shifts
  • A yearly salary of 23,500€ gross, including a language bonus and a project bonus
  • A modern and conveniently located office with an international team
  • Great opportunities for growth and development