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Salesforce Business Process Analyst
hace 2 meses
We are seeking a highly skilled Salesforce Business Process Analyst to join our Sales IT team at Semrush. As a key member of our team, you will be responsible for implementing functional processes and driving them to full completion.
Key Responsibilities- Collaborate with cross-functional stakeholders to implement, integrate, and continuously improve Semrush's Sales IT portfolio.
- Develop business capabilities to enact strategy, translating business problems into thoughtful business requirements and assisting in execution.
- Support efforts to review, improve, and streamline commercial business systems and processes to enhance scalability, repeatability, and overall performance.
- Ensure ongoing stewardship of commercial data management and data quality.
- Coordinate efforts across teams to improve lead to cash reporting and analytics, leveraging analytics to identify opportunities to improve processes and systems.
- Collaborate with internal stakeholders to prioritize and solve application issues, system integration deficiencies, and process breakdowns.
- Play a lead role in the administration of SFDC-integrated applications that support sales processes.
- Knowledge of quote-to-cash operations, demonstrating growing responsibilities.
- Experience with Salesforce Sales Cloud and administering sales applications, such as SalesLoft, Hubspot, and LinkedIn Sales Navigator.
- Knowledge of declarative programming (flows, approval processes, object management, LEX UI) on the SFDC platform is highly desired.
- Understanding of the SaaS business model and cloud-based services.
- Proven creative problem-solving and analysis skills, ability to work with cross-functional teams to define and structure problems, collect and analyze data, and synthesize defendable recommendations into an action plan.
- Open to candidates with Salesforce administration experience who are interested in further developing into a systems analyst role.
- Excitement about getting work done and making a difference in a fast-paced environment.
- Alignment with our company values: Trust, Sense of Ownership, and enthusiasm for Constant Change.
The Sales IT team is responsible for the support, maintenance, and development of Semrush's internal instance of Salesforce CRM.
What We Offer- A hybrid work format, with some days working from the office and some working from home.
- Flexible working day start.
- Unlimited PTO.
- Hobby benefit.
- Breakfast, snacks, and coffee at the office.
- Corporate events.
- Training, courses, conferences.
- Gifts for employees.
